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| Error Name | Message | Notes |
|---|---|---|
| Opportunity Update Error | Reason: Interaction has an Opportunity Key, but could not find associated Opportunity in the system. Please verify that the Opportunity Key is valid. | An Opportunity was created via the Interaction Processor but, for some reason, it was not connected back to the Interaction that created it. This could be because it’s missing the required field(s) for correctly creating an Opportunity. To troubleshoot, check that the Interaction has all the required fields populated for creating an Opportunity, update any fields and re-process*. |
| INTERACTION DUPLICATE ERROR | Reason: this Interaction was not processed because it is a possible duplicate of - ' + filteredMap.get(filterKey).Id + ': ' + filteredMap.get(filterKey).First_Name__c + '' + filteredMap.get(filterKey).Last_Name__c + '' + filteredMap.get(filterKey).Email__c; | Interaction loads sometimes have duplicate rows in them. To help solve this, the Interaction Processor has code at the beginning that concatenates First Name + Last Name + Email to create a key that will allow the potential “duplicate” Interaction to be created, but they will go straight to Audit Required and the code will not run for those Interactions. To troubleshoot, compare the 'Audit Required' Interaction record to the Interaction it matched with and decide whether to delete one of the Interactions or update any fields and re-process*. |
| CATCH-ALL LEAD INSERT ERROR | Reason: Error during Lead insert - ' + error.getMessage() + '.'; | For some reason, there was an error when the Lead was being created. This could be because there are missing required fields for creating a Lead. To troubleshoot, check that all the required fields are populated on the Interaction, update any fields, and re-process*. |
| CATCH-ALL LEAD CONVERSION ERROR | Reason: Error during Lead conversion - ' + error.getMessage(); | For some reason, there was an error when the Lead was being converted. This could be because there are missing required fields for creating a Contact. To troubleshoot, check that all the required fields are populated on the Interaction, change any fields and re-process*. |
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