Troubleshooting

If KazTron is not responding to your commands please do the following step-by-step:

1. Check if the bot is online in the user list.
2. If the bot is online:
   1. Check for error messages in the #bot_output channel. If there is an error message, copy and save it for later, including the exact timestamp (date + time). This is important to be able to trace any errors back in the logs!
   2. Use the .info command to test if the bot is responding in general. If .info works, you know a specific command is at fault. If it doesn't, you know KazTron seems to be generally unresponsive.
   3. Ask another moderator to test the same commands you tried using originally. Check for messages in #bot_output again, and note down if any behaviours changed (including the error message/output if any).
   4. Ask a regular user to test commands they normally should be able to invoke. Again, gather #bot_output messages and any observed behaviours.
   5. Mods: Message collected information to @Bot DevOps Team in #bot_requests. Non-mods: Message collected information in #meta, or use the .request command if it's working. PM a mod or highlight us if it's urgent.
3. If the bot is offline:
   1. Mods: Message the bot author and bot host, either via PM or by mention in #bot_test. Non-mods: Contact us in #meta. If it's urgent, PM a mod or highlight us.