Python ticketing utility for working with tickets in popular tools
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Updated
May 1, 2024 - Python
Python ticketing utility for working with tickets in popular tools
Track service requests through multiple hops using a UUID
Wiremock UI - Tool for creating mock servers, proxies servers and proxies servers with the option to save the data traffic from an existing API or Site.
Lab guide for Juniper automation summit. Hands on Labs around Event Driven automation
Docker image with base packages for RT installation
Request Tracker service
Event driven automation with Healthbot and SaltStack. Automated ticket management. Automated "show commands" collection from the faulty junos devices
Quick actions as pane in detail view (ticket actions e.g. reply, quick-resolve, etc and search result navigation)
Search result customizations for Request Tracker
Quick assign people as ticket owner/admincc
Organize ticket queues with categories
Show ticket history on update view
Based on syslog from junos, SaltStack automatically creates a new ticket or update the existing one. It also automatically collects "show commands" from junos devices and attach the devices output to the appropriate tickets.
New fields for ticket query language
Add organizations from user records to customfields
Vagrant development environment for Request Tracker
Add a description, image, and links to the request-tracker topic page so that developers can more easily learn about it.
To associate your repository with the request-tracker topic, visit your repo's landing page and select "manage topics."