Python ticketing utility for working with tickets in popular tools

Wiremock UI - Tool for creating mock servers, proxies servers and proxies servers with the option to save the data traffic from an existing API or Site.

Docker image with RT installation

Track service requests through multiple hops using a UUID

Lab guide for Juniper automation summit. Hands on Labs around Event Driven automation

Request Tracker service

https://metacpan.org/release/RT-Extension-HistoryFilter

Docker image with base packages for RT installation

Event driven automation with SaltStack and JSNAPy. At each Junos commit, SaltStack is notified and runs a JSNAPy test to audit the new Junos configuration. If the Junos configuration is not compliant with the JSNAPy rules, SaltStack fixes the issue and reports its activities on a ticketing system

An interface to the Request Tracker API

Integration of IMAP, Request Tracker (RT), Github and Google Calendar

Vagrant development environment for Request Tracker

Based on syslog from junos, SaltStack automatically creates a new ticket or update the existing one. It also automatically collects "show commands" from junos devices and attach the devices output to the appropriate tickets.

Library for Request tracker

Quick actions as pane in detail view (ticket actions e.g. reply, quick-resolve, etc and search result navigation)

Request Tracker extension to share ticket searches as shorter links

Search result customizations for Request Tracker

https://metacpan.org/release/RT-Extension-Gravatar

https://metacpan.org/release/RT-Extension-BriefHistory