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Most issues
Fewest issues
Access/Login
Access/Login
7
Access or connectivity - low impact
Access or connectivity - low impact
Achieved Email Issue
Achieved Email Issue
Acount unlock required
Acount unlock required
Application
Application
1
Audio/Video Conferencing
Audio/Video Conferencing
bug
bug
Calendar issue
Calendar issue
Cannot connect to any Internet site
Cannot connect to any Internet site
Cannot connect to any Intranet site
Cannot connect to any Intranet site
Cannot connect to specific site on Intranet/Internet
Cannot connect to specific site on Intranet/Internet
Cannot print/Offline/cannot connect to printer
Cannot print/Offline/cannot connect to printer
Connection and Performance
Connection and Performance
Database
Database
Desktop/Laptop/Hardware
Desktop/Laptop/Hardware
3
duplicate
duplicate
Emai/Messaging
Emai/Messaging
Email/Messaging
Email/Messaging
enhancement
enhancement
Error message
Error message
Failure - will not start up
Failure - will not start up
Faulty or require service
Faulty or require service
Function not working
Function not working
Functionality or Scanning
Functionality or Scanning
good first issue
good first issue
Handset/Desk phone
Handset/Desk phone
Hardware issue with existing Device
Hardware issue with existing Device
help wanted
help wanted
How to/Help/Other
How to/Help/Other
Inquiry/Other
Inquiry/Other