Onify Blueprint: Create and update ticket in Freshservice

Freshservice is a modern ITSM tool from Freshworks. In this Blueprint we show how to first create a new ticket and then update the same ticket and last but not least we add a note to the ticket. Everyting is done through Freshservice REST API.

Requirements

• Onify Hub
• Camunda Modeler
• Freshservice

Included

• 1 x Flows

Setup

Deploy

1. Open flow/bpmn in Camunda Modeler
2. Change settings/vars the the Define Freshservice settings task
3. Click Deploy current diagram and follow the steps

Run

To test and run the flow, click Start Current Diagram

Support

• Community/forum: https://support.onify.co/discuss
• Documentation: https://support.onify.co/docs
• Support and SLA: https://support.onify.co/docs/get-support

License

This project is licensed under the MIT License - see the LICENSE file for details.

Thanks

Thanks Academic Work and Mattias Frykstrand for assisting us with a Freshservice sandbox environment!