Merge pull request #233 from hermanarnedo/patch-20

Update RMD_097.md

src/react/docs/workshop-guidance/devices/RMD_097.md

@@ -2,9 +2,42 @@
 
 ## Overview
 
+## Benefits
 
+**Simplified Management:** Userless enrollment allows IT administrators to manage devices without associating them with specific users. This is ideal for shared devices used in environments like kiosks or frontline work
+
+**Consistency:** Devices can be configured with a standard set of apps and policies, ensuring a consistent experience across all devices
+
+**Security:** Devices are enrolled with security policies that protect corporate data, even when multiple users access the same device
+
+**Efficiency:** Streamlines the deployment process, as devices can be quickly set up and deployed without needing individual user accounts
+
+## Drawbacks
+
+**Limited Personalization:** Since devices are not tied to individual users, personalization options are limited. This can impact user experience for tasks requiring personal settings
+
+**App Compatibility:** Some apps that require user-specific data, like email clients, may not function optimally on userless devices
+
+**Complex Setup:** Initial setup and configuration can be complex, requiring careful planning and execution
+
+## Impact on End Users
+
+**Shared Use:** Devices are typically shared among multiple users, which can be beneficial in environments like retail or healthcare where devices are used for specific tasks
+
+**Access Control:** Users might need to sign in and out of apps frequently, which can be less convenient compared to having a dedicated device
+
+**Training:** Users may require training to understand how to use shared devices effectively and securely
+
+## Relation to Zero Trust
+
+**Device Compliance:** Userless enrollment supports the Zero Trust principle by ensuring that every device accessing corporate resources is compliant with security policies
+
+**Least Privilege:**  Devices are configured to provide only the necessary access and functionality, aligning with the Zero Trust principle of least privilege
+
+**Continuous Monitoring:** Intune continuously monitors enrolled devices for compliance, ensuring they remain secure and meet organizational policies
 
 ## Reference
 
-* 
+* End-to-end guide for configuring Android enterprise devices in Microsoft Intune https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/configure-android-enterprise-devices-intune
+* Set up Intune enrollment for Android (AOSP) corporate-owned userless devices https://learn.microsoft.com/en-us/mem/intune/enrollment/android-aosp-corporate-owned-userless-enroll