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 # Lead Designer
 
 - Location: mainly remote with occasional office and client visits
-- Offices: London, Bristol, Manchester, and Swansea
+- Offices: Bristol, London, Manchester, and Swansea
 - Salary: £59,500 - £85,000 with a London-weighting of £62,475 - £89,250
+Note: Any new joiners will be offered a salary in the bottom third of this range
 - SFIA: Level 5
 
-Designers might already be a Product Designer, UX Designer, Service Designer or Interaction Designer.
+Lead Designers at Made Tech are specialists in their design discipline(s). In this case, we’re looking for an expert practitioner in Interaction and Service Design who is able to coach, mentor and lead other designers within the Interaction and Service Design discipline at Made Tech. Success in this role means guiding the work of other designers within the Interaction and Service Design discipline to deliver positive outcomes. 
 
 ## Summary
 
 Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We’ve built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery.
 
-Lead Designers are expert practitioners who influence and mentor others. They work with teams and clients to design and deliver public services. They do this by setting the direction, assuring the quality of design delivery across teams, and by leading multiple, or highly complex, services. They have an important role in creating a healthy user-centred design (UCD) community and culture at Made Tech.
+Lead Designers at Made Tech are…
+
+**Expert practitioners** 
+* Able to develop new and novel approaches to highly complex design challenges, based on fundamental interaction and service design principles. 
+* Act as a leader and advocate for the Interaction and Service Design practice internally and externally. Able to coach and mentor others, and define the interaction and service design standards which others will apply. Influences the organisation, clients, partners and peers on the contribution of interaction and service design. 
+* Develop a wide breadth of knowledge across the industry or business. 
+
+**Take the initiative and are fully responsible for their own outcomes**
+* Work is often self-initiated. Able to define an approach from first principles, and propose alternative ways to deliver.
+* Fully responsible for meeting objectives on an engagement. 
+
+**Responsible for overall interaction and service design outcomes of engagements**
+* Understand the relationship between interaction and service design, other disciplines, and wider client organisational requirements. 
+* Defines what ‘good’ interaction and service design looks like on an engagement, enabling and holding others to account for producing high quality outputs and deliverables
+* Establish milestones and have a significant role in the assignment of tasks and/or responsibilities. Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget. 
+* Lead on user and client collaboration throughout all stages of work. Ensures users’ needs are met consistently through each work stage.
+
+**Highly accountable**
+* Comfortable with owning a problem and are committed to seeing it through to resolution
+* Actively look to deliver a positive outcome, even if they can’t personally do it
+
+**Have a growth mindset**
+* Always willing to learn and develop
+
+**Candid-but-kind communicators**
+* Give feedback often
+* Understand that a balance of positive and constructive feedback is the most effective way to work
+* Comfortable having difficult conversations
+
 
 ## Key responsibilities
 
 ## Scope
 
-- Responsible to the Head of User-Centred Design for ensuring the successful design and delivery of public services
-- Oversees multiple products, concerned about consistency
-- Hands-on design and design leadership for products and teams
-- Acts as the design subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders
-- Takes an active role in the user-centred communities, leading on developing good practice
-- Work happens completely autonomously without regular need for review
-- Concerned about retention, hiring, and team quality
-- Mentor and coaches within the design community and line manages designers
+* Responsible to the Head of Interaction and Service Design or a UCD Principal 
+* Hands-on design and design leadership for products and teams to assure the successful design and delivery of public services through technology.
+* Acts as an interaction-and-service-design subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders.
+* Takes an active role in the Service and Interaction Design community, leading on, developing, and sharing good practice.
+* Influencing team shapes to balance profit, utilisation and client needs at all stages of delivery (Bid stage, project initiation, with ongoing regular review) and iteration)
+* Actively supports retention, hiring, and team quality
+* Mentoring and coaching within the design community and line management of other designers
 
 ## Practice
-- Turn team conversations and research into drawings and prototypes to create a shared understanding of problems to solve and ideas to test
-- Make things real by caring about content and interaction design enough to ensure everyone can use public services
-- Make public services simple to explain and understand by removing complexity and keeping designs focused on creating outcomes for people and society
+
+* Create a shared understanding of problems to solve and ideas to test
+* Make things real through storytelling and uncovering the ‘why’
+* Caring about design enough to make sure everyone can use public services
+* Make use of the Made Tech playbooks where they exist and support their development
+* Make public services simple to explain, understand, and use by removing unnecessary complexity and keeping designs focused on creating positive outcomes for people and society.
 
 ## Leading teams
 
-- Assure the quality of design delivery across multiple teams
-- Introduce good habits for sharing and improving design work into teams
+* Assure the quality of design delivery across multiple teams.
+* Raise and manage delivery risks to prevent them becoming issues using clear mitigation and management plans
+* Introduce good habits for sharing and improving design work into teams.
 
 ## Community
 
-- Line management of designers
-- Support the hiring and onboarding of designers and researchers
-- Help define Made Tech design principles through delivering good public services
-- Help establish a design studio culture at Made Tech and client offices
-- Represent user-centred design publicly and internally
+* Line management of designers
+* Support the hiring and onboarding of designers (contract and permanent)
+* Help define Made Tech design principles through delivering effective public services
+* Represent and advocate for user-centred design publicly and internally
 
 ## Sales
 
-- Build relationships with clients, earning their trust and understanding their needs
-- Support the sales team to win new work and review bids relating to UCD
+* Build relationships with clients, earning their trust and understanding their needs
+* Support the sales team to win new work by contributing and reviewing bids relating to UCD
+* Contribute to marketing materials (blogs, case studies, talks). 
 
 ## Key measures
 
-- Delivery of good public services for users with clients
-- Case studies of how to design and deliver good public services and outcomes
-- Growth and happiness of the UCD community at Made Tech
+* Case studies of how to design and deliver good public services and outcomes
+* Contributing to the growth and happiness of the UCD community at Made Tech
+* Deliver your project objectives on time and to the expected standard
+* Display the Made Tech values and behaviours reflected in feedback from colleagues and clients
+* Ensure your team members (direct reports and account team members) feel fully supported and engaged - provision of regular 1:1s, an effective cascade of information and progression of development plans.
 
 ## Competencies
 
-- Client Focus
-- Drive to deliver
-- Learning and mentoring
-- Experienced in their profession
-- Facilitation
-- Thinking through making
+* Client Focus - a need to put the most compelling offer possible in front of the client
+* Drive to Deliver - able to take ownership of the response, pushing it through the business inside the timeframes that we have been given.
+* Learning and Mentoring - an appetite to grow fast and learn while passing on your own experience to your teams and colleagues
+* One team - contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points. 
 
 ## Work perks and benefits