My name is Marcus or “itsZeroday”. I am a hard-working individual who takes pride in my work and strives to deliver quality results. With a diverse skill set, I am not afraid to take on new challenges and I’m constantly expanding my knowledge. I have a knack for quickly grasping new concepts and adapting to different situations. I’m a patient and understanding individual, bot has an employee and as a leader amongst my peers.

My primary strength is my ability to work well under pressure. I thrive in fast-paced environments and can effectively prioritize tasks to meet tight deadlines. I remain calm and focused, ensuring that all necessary steps are taken to achieve the desired outcome.

Aside from being a diligent worker, I also possess excellent leadership qualities. I am patient and understanding, always willing to lend a listening ear and offer guidance to my colleagues. As a leader amongst my peers, I strive to create a positive and inclusive work environment, where everyone feels valued and supported.

• 11/2021 – Current | Customer Support Engineer @ Hiveon - I help manage the Discord server, and primarily interact with users through a ticket-based system (Intercom). I help users troubleshoot and set up their rigs through our crypto mining operating system, and educate them on how to troubleshoot their own rigs. I have also participated in conferences.

  Previously, helped maintain an assortment of social media pages including Twitter, Telegram, Facebook, and Reddit.

• 1/2022 – 5/2022 | Tech Support Representative @ Octominer - Answered questions through a ticket-based support channel. Help educate and troubleshoot hardware related issues for users. Also helped with sales-related questions, including inventory, minimum order quantities, and more.

• 1/2021 – 11/2021 | Volunteer Discord Moderator & Representative @ Hiveon - Helped people from all over the world troubleshoot and set up the Linux based crypto mining operating system through Discord.

• 6/2014 – 6/2018, 5/2021 – 10/21 | Crew Member & Shift Leader @ Restaurant * - Managing other crew members, taking orders, helping customers get what they want. Directly handling food and desserts, working in a team to accomplish multiple tasks at once. Making sure that the store is operating at highest efficiency without sacrificing quality.

• 2/2020 – 4/2021 | Maintenance @ Mall * - Ensure the security of the campus. Locking doors, being in contact with the police as needed. Also doing maintenance tasks as needed. Doing any task as requested.

• 11/2017 – 6/2019 | Crew Member @ Retail Store * - Ran the café on a day-to-day basis, kept track of inventory and order product as needed, cleaning, prepping food, handling money and customer service.

2020-2022 Community College * - Associates in Applied Sciences in Information Technology Cyber Security

* Full resume furnishable upon request.

• Remote installation of software through Mesh Agent
• Directly responsible for onboarding new clients to our system
• Hardware and Software-related troubleshooting
• Ticket-Based Support Systems (Intercom, Teamwork)
• WordPress.com & WordPress.org
• Windows (7, 8, 10, 11) & Linux-based OSes (primarily Ubuntu 18.04 LTS & 22.04 LTS)
• Self-taught creation of Linux-based servers (Features include Java-based applications, UFW, web servers, etc.)
• Microsoft Office Suite (Word, Excel, Publisher, Powerpoint, OneNote)
• Google Workspace (Sheets, Docs, Drive)
• Notion
• Adobe Office Suite (Photoshop, Lightroom, Illustrator)
• World Building
• Creative Writing
• Team Building

• Management
• Leadership
• Customer Service
• Customer Support
• Multitasking
• Time Management
• Community Management (Discord, Telegram, Facebook, Twitter)
• Volunteer Management & Acquisition

Feel free to drop me a line at [email protected]