PWC-Switzerland-PowerBI-virtual-case

Task 1 - Call Centre Trends

Visualising customer and agent behaviour

Create a dashboard in Power BI for Claire, Call Centre Manager that reflects all relevant Key Performance Indicators (KPIs) and metrics in the dataset. Get creative!

Task 2 - Customer Rentention

Customer demographics and insights

Create a dashboard for the retention manager reflecting the KPIs

Task 3 - Diversity & Inclusion

Gender balance in the executive suite

• Define relevant KPIS in hiring, promotion, performance and turnover, and create a visualisation
• Write what you think some root causes of their slow progress might be

Tools

• PowerBI for data analysis and data visualisation