My BankBot

🏆🥈 2ème place Hackathon LCL x Google

Overview

BankBot is an AI-powered chatbot built to assist bank customers with credit card inquiries and credit card management. By leveraging Firebase, Vertex AI, and Dialogflow CX, the bot provides users with a seamless experience for managing their credit cards. The frontend is developed using JavaScript, ensuring smooth and intuitive user interactions.

Features

• Mobile app integration to offer a unified banking experience.
• Get help choosing the right credit card for your needs
• Tell about your current situation and get personalized credit card recommendations, or help by getting reminders of the insurances you have
• Get up-to-date interest rate information
• Increase your credit limit or apply for a new credit card
• Instantly block a credit card in case of emergency

How it Works

• Dialogflow CX is the backbone of the chatbot's conversational structure, with clearly defined intents, entities, and response flows tailored for banking queries.
• Vertex AI and Firebase power the natural language understanding and backend services, providing intelligent, context-aware responses to customer inquiries.
• The JavaScript frontend acts as the user interface, capturing input and dynamically rendering the chatbot's replies, ensuring a responsive user experience.

Deployment

BankBot is deployed on Firebase and is accessible through the following link: Try BankBot.

Future Enhancements

The following improvements are planned for future iterations:

• Ability to login and access personalized account information thanks to a database that has already been set up on BigQuery.
• Expansion to cover additional banking services like loans and savings accounts.
• Enhanced AI capabilities to handle more complex banking queries and provide personalized assistance.

Contributors

• Alan Frontend development and Firebase integration.
• Achille Configured the Agent intents and entities.
• Amine Configured the Dialogflow CX agent data and Frontend.
• Mallory Frontend development and Firebase integration.
• Arnaud Configured the Dialogflow CX agent and the big query database.
• Elie Data gathering for the AI and presentation of the project.