This project is a comprehensive analysis of customer satisfaction for Sweatpants Air. As a Data Analyst, I have leveraged the power of Power BI to visualize and understand the factors that influence customer satisfaction.
The data used in this project is derived from customer satisfaction surveys collected by Sweatpants Air. It includes various factors like in-flight service, punctuality, ticket price, and more.
- Power BI: Used for creating interactive dashboards and data visualizations.
- Excel: Used for initial data cleaning and preprocessing.
The analysis focuses on understanding the key drivers of customer satisfaction and identifying areas for improvement. The Power BI dashboard provides a clear and interactive way for stakeholders to explore the data.
The Power BI report includes various visualizations like bar graphs, pie charts, and scatter plots to represent the data effectively. It allows users to filter and drill down into specific areas for a detailed view.
The insights derived from this project will enable Sweatpants Air to make data-driven decisions and enhance their customer service.
I am a dedicated and detail-oriented Data Analyst with a passion for leveraging data to drive business decisions and improve customer experience. With a knack for creating compelling visualizations, I believe in the power of data to tell stories and uncover insights.