The goal of PL-200 is for a functional consultant, data analyst or a developer to hone their configuration skills with no code or low code. This captures all hand written notes all about Microsoft Power Platform solutions. Using these notes you can build model driven apps and understand Power Automate flows.
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft focused on enhancing the customer relationship for any organization. Out of the box, the product focuses mainly on Sales, Marketing, and Customer Service sectors.
Dynamics 365 Apps and Power Apps - uses CDS (Common data service) which is also known as Dataverse.
It comes with pre-built modules (by Microsoft) or apps for sales, marketing, service - built on CDS. Pre-build modules:
- Business Processes
- Entities
- Workflows
- tools Allows customization over CDS - to build functionality
There are No pre-built modules Default CDS with basic entities:
- Account
- Contact
- Task PowerApps is a tool that allows you to create custom apps, leveraging many of the features of the Office 365 and Microsoft platform. Apps can be accessed via mobile devices or via the browser.
Trial Account can be created to build apps using - https://admin.powerplatform.com
Customer Relationship Management - Goal : Customer Satisfaction Deals with Customer, customer data Used by sales, customer service and marketing.
CRM Modules - Sales, customer service, Field service, Marketing
Microsoft Learn - https://docs.microsoft.com/en-us/learn/certifications/exams/pl-200
Whizlabs Practise sets - https://www.whizlabs.com/microsoft-power-functional-consultant-pl-200-certification/