- What I'm trying to do
- Error Message
- Log File URL
- What I've tried:
- My Environment Specifications
- TOP PART OF DxDiag REPORT (the full report is over 2000 lines):
- HWINFO GPU REPORT
-
- Record a video with live narration
- Occurs immediately when I attempt to record
NVENC Error: Unsupported device. Check your video card supports NVENC and that the drivers are up to date.
- Verified my GPU does support NVENC via:
- Verified that my GPU is available in Device manager
- Verified that its drivers are up to date in Device manager > Display Adapters
- Verified that the GPU is operating correctly via Device manager
- Installed any driver updates available for my GPU from NVIDIA's website:
- Installed Game Ready Driver (GRD): 474.14-desktop-win10-win11-64bit-international-dch-whql.exe
- Studio Driver: None available
- Verified the GPU is not being disabled by the Windows system power settings
- Verified in BIOS that the GPU is selected as the primary graphics processor and that the correct slot was selected
- Verified that the issue persists in safe mode
- Verified motherboard using the latest version of BIOS
- Verified problem persists when attempting to record with each of the settings at: Settings > Output > Recording > Encoder
- Software (x264)
- Hardware (QSV, H.264)
- Hardware (NVENC,H.264)
- Device name Damien3
- Processor Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz 3.40 GHz
- Installed RAM 16.0 GB (15.9 GB usable)
- System type 64-bit operating system, x64-based processor
- Pen and touch No pen or touch input is available for this display
- Edition Windows 10 Pro
- Version 21H2
- Installed on 11/22/2020
- OS build 19044.2364
- Experience Windows Feature Experience Pack 120.2212.4190.0
- ASRock Z77 Extreme4
Time of this report: 12/26/2022, 15:26:28
Machine name: DAMIEN3
Machine Id: {919C71A6-CE3D-48F8-88C3-540B1B0C4172}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 03/12/18 12:20:40 Ver: 04.06.05 (type: BIOS)
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16266MB RAM
Page File: 9935MB used, 11451MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.2075 64bit Unicode
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Display Tab 3: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Card name: NVIDIA GeForce GTX 660 Ti
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce GTX 660 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1183&SUBSYS_841F1043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10131 MB
Dedicated Memory: 1998 MB
Shared Memory: 8133 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Video Chipset Video Chipset: NVIDIA GeForce GTX 660 Ti Video Chipset Codename: GK104-300 Video Memory: 2048 MBytes of GDDR5 SDRAM [Hynix]
Video Card Video Card: ASUS GTX660 TI DirectCU II OC Video Bus: PCIe v3.0 x16 (8.0 GT/s) @ x16 (2.5 GT/s) Video RAMDAC: Integrated RAMDAC Video BIOS Version: 80.04.4b.00.5b Video Chipset Revision: A1
Performance Graphics Processor Clock: 324.0 MHz Video Unit Clock: 405.0 MHz Graphics Memory Clock: 162.0 MHz (Effective 648.0 MHz) Graphics Memory Bus Width: 192-bit Number Of ROPs: 24 Number Of Unified Shaders: 1344 Number Of TMUs (Texture Mapping Units): 112
ASIC Manufacturer: TSMC ASIC Type: Qualification/Production Part ASIC Quality: 77.2 % ASIC Serial Number: 3242337745 NVIDIA SLI Status: Not Present
Resizable BAR (ReBAR) Support: Not Supported
Hardware ID: PCI\VEN_10DE&DEV_1183&SUBSYS_841F1043&REV_A1 PCI Location (Bus:Dev:Fnc): 1:00:0
Driver Information Driver Manufacturer: NVIDIA Driver Description: NVIDIA GeForce GTX 660 Ti Driver Provider: NVIDIA Driver Version: 27.21.14.5671 (GeForce 456.71) Driver Date: 29-Sep-2020 DCH/UWD Driver: Capable DeviceInstanceId PCI\VEN_10DE&DEV_1183&SUBSYS_841F1043&REV_A1\4&15001D53&0&0008 Location Paths PCIROOT(0)#PCI(0100)#PCI(0000)