Ticket Status Definitions This project uses the following ticket status definitions to manage and track issues or tasks:

New: The ticket has been created but not yet assigned or reviewed. Open: The ticket has been assigned and is currently being worked on. In Progress: Work on the ticket is actively ongoing. On Hold: The ticket is temporarily paused, possibly awaiting more information or external input. Escalated: The ticket has been escalated to a higher level of support or management. Pending: The ticket is waiting for some action or response from the customer or a third party. Resolved: The issue has been fixed, and the solution is in place, but the ticket remains open for confirmation. Closed: The ticket is fully resolved and has been closed after confirmation from the requester. Reopened: The ticket was previously closed but has been reopened due to an unresolved issue or a recurrence. Canceled: The ticket was canceled, either by request or due to it being unnecessary or out of scope.