Customer-Communication-Django

Customer360 is a Django web application for managing customer information and interactions. It allows users to create new customers, record interactions, and view summaries of recent interactions.

Installation

1. Clone the repository:

   git clone https://github.com/yourusername/customer360.git

2. Install dependencies:

   pip install -r requirements.txt

3. Apply migrations to set up the database:

   python manage.py migrate

4. Create a superuser to access the admin panel:

   python manage.py createsuperuser

5. Run the development server:

   python manage.py runserver

6. Access the application at http://localhost:8000/ and the admin panel at http://localhost:8000/admin/.

Demo

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Usage

Admin Panel

• Use the Django admin panel to manage customers and interactions.
• Create new customers, record interactions, and view summary reports.

URLs

• Home: / - Displays a list of customers with the option to interact with them.
• New Customer: /create/ - Form to add a new customer.
• Interact: /interact/<customer_id>/ - Form to interact with a specific customer.
• Summary: /summary/ - View recent interaction summaries.

Project Structure

• customer360/: Django project directory.
  • settings.py: Django settings for the project.
  • urls.py: URL configurations for routing.
• customers/: Django app for customer management.
  • models.py: Defines Customer and Interaction models.
  • views.py: Contains view functions for handling requests.
  • templates/: HTML templates for rendering pages.
  • static/: Static files (CSS, JS, etc.).
• manage.py: Django's command-line utility for administrative tasks.

Models

Customer

• Represents a customer with basic information.
• Fields:
  • id: Auto-generated primary key.
  • name: Name of the customer.
  • email: Email address of the customer.
  • phone: Phone number of the customer.
  • address: Address of the customer.
  • social_media: (Added in migration) Social media handle of the customer.

Interaction

• Represents an interaction with a customer.
• Fields:
  • id: Auto-generated primary key.
  • customer: ForeignKey to Customer model.
  • channel: Communication channel (phone, sms, email, letter, social media).
  • direction: Direction of interaction (inbound, outbound).
  • interaction_date: Date of the interaction.
  • summary: Summary of the interaction.