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Bug - From field different of real sender #541

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gerald2545 opened this issue Feb 28, 2024 · 1 comment
Open

Bug - From field different of real sender #541

gerald2545 opened this issue Feb 28, 2024 · 1 comment

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@gerald2545
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gerald2545 commented Feb 28, 2024

Environment

  • Server OS: rocky Linux 8
  • Browser: whatever
  • Znuny version: 6.0.29 to 6.5.6

Expected behavior

Agent 1 write to Customer A : the from field of this email should be set to Agent 1

Actual behavior

Agent 1 write to Customer A : the from field of this email is sometimes set to Agent 2
exemple image
in this screenshot, the customer answer Carole agent email, but we can see in its email content that the From field was set to Céline agent
The communication log for article 96 is clean
The communication log for article 97 satates that the from field is set to Céline whereas it should be Carole

How to reproduce

still do not know as it does not happen all the time
This behavior was first seen in 6.0.29 version (https://community.znuny.org/viewtopic.php?f=62&t=42026&p=178375)

@gerald2545
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gerald2545 commented Feb 28, 2024

if it could help : Céline is the owner of the ticket

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