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downloading attachments from the customer page error #710
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hello any one there |
Hi @mkdirs2 thanks for this report. Currently development of Open Source seems to be on hold. This is a very bad bug. |
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Bug report
downloading attachments from the customer page error
Issue Description
When a customer attaches a file, this file can be downloaded by the agent and the customer
But when the agent responds to the ticket and attaches a file, it is only possible for the admin to download it. if the customer attempts to download it, he will be redirect to the admin login page.
i try this but not help
https://forums.uvdesk.com/topic/2177/uvdesk-open-attachment-in-ticket-no-route-found-for/2
Version v1.1.3; Core Version v1.1.4
the customer panel is cp
and the admin panel is ap
so when customer add attachments the link will be like this http://aaa.com/public/en/cp/ticket/download/8
when agent replay and add attachments to customer ticket the link for admin attachment be like this
http://aaa.com/public/en/ap/ticket/download/9
so when the customer try to download the agent attachment the browser redirect to agent login panel
update:
I have now discovered that after the agent adds attachments to the ticket
Then when the customer responds again and attaches a file to agent.
After that, the customer also cannot see his attachment because the address also turns to the admin page
The text was updated successfully, but these errors were encountered: