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Uninstalling toltec, ddvk package crashed and soft bricked RM2 #828

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ooVlassovoo opened this issue Jan 16, 2024 · 2 comments
Open

Uninstalling toltec, ddvk package crashed and soft bricked RM2 #828

ooVlassovoo opened this issue Jan 16, 2024 · 2 comments
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bug Something isn't working install Installation scripts

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@ooVlassovoo
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Describe the issue
I uninstalled Toltec using "toltecctl uninstall" and that caused my RM2 to be stuck on the is starting screen.

To Reproduce
Steps to reproduce the behaviour:

  1. ssh into device
  2. run toltecctl uninstall
  3. running the command will disconnect from ssh
  4. rm2 is stuck on is starting screen

Expected behaviour
Be able to start my device and use it in the pre-installed way

Screenshots
If applicable, add screenshots to help explain your problem.

Device information (please complete the following information):

  • Device: reMarkable 2
  • OS version: 2.15.1.1189

Additional context
Eeems was able to help me fix this issue and said that ddvk must have crashed while reverting. running "ls -l /usr/bin/xochitl" gave me this output "-rwxr-xr-x 1 root root 0 Jan 16 14:47 /usr/bin/xochitl" and running this command "file /usr/bin/xochitl" gave me "/usr/bin/xochitl: empty".

@ooVlassovoo ooVlassovoo added bug Something isn't working install Installation scripts labels Jan 16, 2024
@Eeems Eeems changed the title Uninstalling toltec, ddvk packge crashed and soft bricked RM2 Uninstalling toltec, ddvk package crashed and soft bricked RM2 Feb 21, 2024
@Eeems
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Eeems commented May 17, 2024

Another user had reported that they had the device crash while uninstalling, and it crashed at removing libatomic. It's likely that this is not an issue with the ddvk-hacks package.

@Eeems
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Eeems commented Jun 20, 2024

We had another user have the device crash part way through an update/upgrade and then lost SSH access. I have copies of the root partitions that we can investigate to see what happened.

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