Unfortunately, there will always be some cases where OpenShift fails to install properly. In these events, it is helpful to understand the likely failure modes as well as how to troubleshoot the failure.
If you have a Red Hat subscription for OpenShift, see here for support.
The installer doesn't provision worker nodes directly, like it does with master nodes. Instead, the cluster relies on the Machine API Operator, which is able to scale up and down nodes on supported platforms. If more than fifteen to twenty minutes (depending on the speed of the cluster's Internet connection) have elapsed without any workers, the Machine API Operator needs to be investigated.
The status of the Machine API Operator can be checked by running the following command from the machine used to install the cluster:
oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig --namespace=openshift-machine-api get deploymentsIf the API is unavailable, that will need to be investigated first.
The previous command should yield output similar to the following:
NAME READY UP-TO-DATE AVAILABLE AGE
cluster-autoscaler-operator 1/1 1 1 86m
machine-api-controllers 1/1 1 1 85m
machine-api-operator 1/1 1 1 86m
Check the machine controller logs with the following command.
oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig --namespace=openshift-machine-api logs deployments/machine-api-controllers --container=machine-controllerWhen the Kubernetes API is unavailable, the master nodes will need to checked to ensure that they are running the correct components. This requires SSH access so it is necessary to include an administrator's SSH key during the installation.
If SSH access to the master nodes isn't available, that will need to be investigated next.
The first thing to check is to make sure that etcd is running on each of the masters. The etcd logs can be viewed by running the following on each master node:
sudo crictl logs $(sudo crictl ps --pod=$(sudo crictl pods --name=etcd-member --quiet) --quiet)If the previous command fails, ensure that the etcd pods have been created by the Kubelet:
sudo crictl pods --name=etcd-memberIf no pods are shown, etcd will need to be investigated.
For added security, SSH isn't available from the Internet by default. There are several options for enabling this functionality:
- Create a bastion host that is accessible from the Internet and has access to the cluster. If the bootstrap machine hasn't been automatically destroyed yet, it can double as a temporary bastion host since it is given a public IP address.
- Configure network peering or a VPN to allow remote access to the private network.
In order to SSH into the master nodes as user core, it is necessary to include an administrator's SSH key during the installation.
The selected key, if any, will be added to the core user's ~/.ssh/authorized_keys via Ignition and is not configured via platform-specific approaches like AWS key pairs.
See here for information about managing SSH keys via the machine-config daemon.
If SSH isn't able to connect to the nodes, they may be waiting on the bootstrap node before they can boot. The initial set of master nodes fetch their boot configuration (the Ignition Config) from the bootstrap node and will not complete until they successfully do so. Check the console output of the nodes to determine if they have successfully booted or if they are waiting for Ignition to fetch the remote config.
Master nodes waiting for Ignition is indicative of problems on the bootstrap node. SSH into the bootstrap node to investigate further.
If the bootstrap node isn't available, first double check that it hasn't been automatically removed by the installer. If it's not being created in the first place, the installer will need to be troubleshot.
The most important thing to look at on the bootstrap node is bootkube.service. The logs can be viewed in two different ways:
- If SSH is available, the following command can be run on the bootstrap node:
journalctl --unit=bootkube.service - Regardless of whether or not SSH is available, the following command can be run:
curl --insecure --cert ${INSTALL_DIR}/tls/journal-gatewayd.crt --key ${INSTALL_DIR}/tls/journal-gatewayd.key 'https://${BOOTSTRAP_IP}:19531/entries?follow&_SYSTEMD_UNIT=bootkube.service'
The installer can also gather a log bundle from the bootstrap host using SSH as describe in troubleshooting bootstrap document.
During the bootstrap process, the Kubelet may emit errors like the following:
Error signing CSR provided in request from agent: error parsing profile: invalid organization
This is safe to ignore and merely indicates that the etcd bootstrapping is still in progress. etcd makes use of the CSR APIs provided by Kubernetes to issue and rotate its TLS assets, but these facilities aren't available before etcd has formed quorum. In order to break this dependency loop, a CSR service is run on the bootstrap node which only signs CSRs for etcd. When the Kubelet attempts to go through its TLS bootstrap, it is initially denied because the service it is communicating with only respects CSRs from etcd. After etcd starts and the control plane begins bootstrapping, an approver is scheduled and the Kubelet CSR requests will succeed.
The easiest way to get more debugging information from the installer is to check the log file (.openshift_install.log) in the install directory. Regardless of the logging level specified, the installer will write its logs in case they need to be inspected retroactively.
The installer uses the cluster-version-operator to create all the components of an OpenShift cluster. When the installer fails to initialize the cluster, the most important information can be fetched by looking at the ClusterVersion and ClusterOperator objects:
-
Inspecting the
ClusterVersionobject.$ oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig get clusterversion -oyaml apiVersion: config.openshift.io/v1 kind: ClusterVersion metadata: creationTimestamp: 2019-02-27T22:24:21Z generation: 1 name: version resourceVersion: "19927" selfLink: /apis/config.openshift.io/v1/clusterversions/version uid: 6e0f4cf8-3ade-11e9-9034-0a923b47ded4 spec: channel: stable-4.1 clusterID: 5ec312f9-f729-429d-a454-61d4906896ca status: availableUpdates: null conditions: - lastTransitionTime: 2019-02-27T22:50:30Z message: Done applying 4.1.1 status: "True" type: Available - lastTransitionTime: 2019-02-27T22:50:30Z status: "False" type: Failing - lastTransitionTime: 2019-02-27T22:50:30Z message: Cluster version is 4.1.1 status: "False" type: Progressing - lastTransitionTime: 2019-02-27T22:24:31Z message: 'Unable to retrieve available updates: unknown version 4.1.1 reason: RemoteFailed status: "False" type: RetrievedUpdates desired: image: registry.svc.ci.openshift.org/openshift/origin-release@sha256:91e6f754975963e7db1a9958075eb609ad226968623939d262d1cf45e9dbc39a version: 4.1.1 history: - completionTime: 2019-02-27T22:50:30Z image: registry.svc.ci.openshift.org/openshift/origin-release@sha256:91e6f754975963e7db1a9958075eb609ad226968623939d262d1cf45e9dbc39a startedTime: 2019-02-27T22:24:31Z state: Completed version: 4.1.1 observedGeneration: 1 versionHash: Wa7as_ik1qE=
Some of most important conditions to take note are
Failing,AvailableandProgressing. You can look at the conditions using:$ oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig get clusterversion version -o=jsonpath='{range .status.conditions[*]}{.type}{" "}{.status}{" "}{.message}{"\n"}{end}' Available True Done applying 4.1.1 Failing False Progressing False Cluster version is 4.0.0-0.alpha-2019-02-26-194020 RetrievedUpdates False Unable to retrieve available updates: unknown version 4.1.1
-
Inspecting the
ClusterOperatorobject.You can get the status of all the cluster operators:
$ oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig get clusteroperator NAME VERSION AVAILABLE PROGRESSING FAILING SINCE cluster-autoscaler True False False 17m cluster-storage-operator True False False 10m console True False False 7m21s dns True False False 31m image-registry True False False 9m58s ingress True False False 10m kube-apiserver True False False 28m kube-controller-manager True False False 21m kube-scheduler True False False 25m machine-api True False False 17m machine-config True False False 17m marketplace-operator True False False 10m monitoring True False False 8m23s network True False False 13m node-tuning True False False 11m openshift-apiserver True False False 15m openshift-authentication True False False 20m openshift-cloud-credential-operator True False False 18m openshift-controller-manager True False False 10m openshift-samples True False False 8m42s operator-lifecycle-manager True False False 17m service-ca True False False 30m
To get detailed information on why an individual cluster operator is
Failingor not yetAvailable, you can check the status of that individual operator, for examplemonitoring:$ oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig get clusteroperator monitoring -oyaml apiVersion: config.openshift.io/v1 kind: ClusterOperator metadata: creationTimestamp: 2019-02-27T22:47:04Z generation: 1 name: monitoring resourceVersion: "24677" selfLink: /apis/config.openshift.io/v1/clusteroperators/monitoring uid: 9a6a5ef9-3ae1-11e9-bad4-0a97b6ba9358 spec: {} status: conditions: - lastTransitionTime: 2019-02-27T22:49:10Z message: Successfully rolled out the stack. status: "True" type: Available - lastTransitionTime: 2019-02-27T22:49:10Z status: "False" type: Progressing - lastTransitionTime: 2019-02-27T22:49:10Z status: "False" type: Failing extension: null relatedObjects: null version: ""
Again, the cluster operators also publish conditions like
Failing,AvailableandProgressingthat can help user provide information on the current state of the operator:$ oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig get clusteroperator monitoring -o=jsonpath='{range .status.conditions[*]}{.type}{" "}{.status}{" "}{.message}{"\n"}{end}' Available True Successfully rolled out the stack Progressing False Failing False
Each clusteroperator also publishes the list of objects owned by the cluster operator. To get that information:
$ oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig get clusteroperator kube-apiserver -o=jsonpath='{.status.relatedObjects}' [map[resource:kubeapiservers group:operator.openshift.io name:cluster] map[group: name:openshift-config resource:namespaces] map[group: name:openshift-config-managed resource:namespaces] map[group: name:openshift-kube-apiserver-operator resource:namespaces] map[group: name:openshift-kube-apiserver resource:namespaces]]
NOTE: Failing to initialize the cluster is usually not a fatal failure in terms of cluster creation as the user can look at the failures from ClusterOperator to debug failures for a cluster operator and take actions which can allow cluster-version-operator to make progress.
The installer fetches the URL for OpenShift console using the [route][route-object] in openshift-console namespace. If the installer fails the fetch the URL for the console:
-
Check if the console router is
AvailableorFailing$ oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig get clusteroperator console -oyaml apiVersion: config.openshift.io/v1 kind: ClusterOperator metadata: creationTimestamp: 2019-02-27T22:46:57Z generation: 1 name: console resourceVersion: "19682" selfLink: /apis/config.openshift.io/v1/clusteroperators/console uid: 960364aa-3ae1-11e9-bad4-0a97b6ba9358 spec: {} status: conditions: - lastTransitionTime: 2019-02-27T22:46:58Z status: "False" type: Failing - lastTransitionTime: 2019-02-27T22:50:12Z status: "False" type: Progressing - lastTransitionTime: 2019-02-27T22:50:12Z status: "True" type: Available - lastTransitionTime: 2019-02-27T22:46:57Z status: "True" type: Upgradeable extension: null relatedObjects: - group: operator.openshift.io name: cluster resource: consoles - group: config.openshift.io name: cluster resource: consoles - group: oauth.openshift.io name: console resource: oauthclients - group: "" name: openshift-console-operator resource: namespaces - group: "" name: openshift-console resource: namespaces versions: null
-
Manually get the URL for
console
$ oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig get route console -n openshift-console -o=jsonpath='{.spec.host}'
console-openshift-console.apps.adahiya-1.devcluster.openshift.comThe installer adds the default ingress certificate to the list of trusted client certificate authorities in ${INSTALL_DIR}/auth/kubeconfig. If the installer fails to add the ingress certificate to kubeconfig, you can fetch the certificate from the cluster using the following command:
$ oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig get configmaps default-ingress-cert -n openshift-config-managed -o=jsonpath='{.data.ca-bundle\.crt}'
-----BEGIN CERTIFICATE-----
MIIC/TCCAeWgAwIBAgIBATANBgkqhkiG9w0BAQsFADAuMSwwKgYDVQQDDCNjbHVz
dGVyLWluZ3Jlc3Mtb3BlcmF0b3JAMTU1MTMwNzU4OTAeFw0xOTAyMjcyMjQ2Mjha
Fw0yMTAyMjYyMjQ2MjlaMC4xLDAqBgNVBAMMI2NsdXN0ZXItaW5ncmVzcy1vcGVy
YXRvckAxNTUxMzA3NTg5MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA
uCA4fQ+2YXoXSUL4h/mcvJfrgpBfKBW5hfB8NcgXeCYiQPnCKblH1sEQnI3VC5Pk
2OfNCF3PUlfm4i8CHC95a7nCkRjmJNg1gVrWCvS/ohLgnO0BvszSiRLxIpuo3C4S
EVqqvxValHcbdAXWgZLQoYZXV7RMz8yZjl5CfhDaaItyBFj3GtIJkXgUwp/5sUfI
LDXW8MM6AXfuG+kweLdLCMm3g8WLLfLBLvVBKB+4IhIH7ll0buOz04RKhnYN+Ebw
tcvFi55vwuUCWMnGhWHGEQ8sWm/wLnNlOwsUz7S1/sW8nj87GFHzgkaVM9EOnoNI
gKhMBK9ItNzjrP6dgiKBCQIDAQABoyYwJDAOBgNVHQ8BAf8EBAMCAqQwEgYDVR0T
AQH/BAgwBgEB/wIBADANBgkqhkiG9w0BAQsFAAOCAQEAq+vi0sFKudaZ9aUQMMha
CeWx9CZvZBblnAWT/61UdpZKpFi4eJ2d33lGcfKwHOi2NP/iSKQBebfG0iNLVVPz
vwLbSG1i9R9GLdAbnHpPT9UG6fLaDIoKpnKiBfGENfxeiq5vTln2bAgivxrVlyiq
+MdDXFAWb6V4u2xh6RChI7akNsS3oU9PZ9YOs5e8vJp2YAEphht05X0swA+X8V8T
C278FFifpo0h3Q0Dbv8Rfn4UpBEtN4KkLeS+JeT+0o2XOsFZp7Uhr9yFIodRsnNo
H/Uwmab28ocNrGNiEVaVH6eTTQeeZuOdoQzUbClElpVmkrNGY0M42K0PvOQ/e7+y
AQ==
-----END CERTIFICATE-----You can then prepend that certificate to client-certificate-authority-data field in your ${INSTALL_DIR}/auth/kubeconfig.
Here are some ideas if none of the common failures match your symptoms. For other generic troubleshooting, see the Kubernetes documentation.
This is the generic version of the No Worker Nodes Created troubleshooting procedure.
$ oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig get pods --all-namespaces
NAMESPACE NAME READY STATUS RESTARTS AGE
kube-system etcd-member-wking-master-0 1/1 Running 0 46s
openshift-machine-api machine-api-operator-586bd5b6b9-bxq9s 0/1 Pending 0 1m
openshift-cluster-dns-operator cluster-dns-operator-7f4f6866b9-kzth5 0/1 Pending 0 2m
...You can investigate any pods listed as Pending with:
oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig describe -n openshift-machine-api pod/machine-api-operator-586bd5b6b9-bxq9swhich may show events with warnings like:
Warning FailedScheduling 1m (x10 over 1m) default-scheduler 0/1 nodes are available: 1 node(s) had taints that the pod didn't tolerate.
You can get the image used for a crashing pod with:
$ oc --kubeconfig=${INSTALL_DIR}/auth/kubeconfig get pod -o "jsonpath={range .status.containerStatuses[*]}{.name}{'\t'}{.state}{'\t'}{.image}{'\n'}{end}" -n openshift-machine-api machine-api-operator-586bd5b6b9-bxq9s
machine-api-operator map[running:map[startedAt:2018-11-13T19:04:50Z]] registry.svc.ci.openshift.org/openshift/origin-v4.0-20181113175638@sha256:c97d0b53b98d07053090f3c9563cfd8277587ce94f8c2400b33e246aa08332c7And you can see where that image comes from with:
$ oc adm release info registry.svc.ci.openshift.org/openshift/origin-release:v4.0-20181113175638 --commits
Name: v4.0-20181113175638
Digest: sha256:58196e73cc7bbc16346483d824fb694bf1a73d517fe13f6b5e589a7e0e1ccb5b
Created: 2018-11-13 09:56:46 -0800 PST
OS/Arch: linux/amd64
Manifests: 121
Images:
NAME REPO COMMIT
...
machine-api-operator https://github.com/openshift/machine-api-operator e681e121e15d2243739ad68978113a07aa35c6ae
...You might see that one or more nodes are never ready, e.g
$ kubectl get nodes
NAME STATUS ROLES AGE VERSION
ip-10-0-27-9.ec2.internal NotReady master 29m v1.11.0+d4cacc0
...This usually means that, for whatever reason, networking is not available on the node. You can confirm this by looking at the detailed output of the node:
$ kubectl describe node ip-10-0-27-9.ec2.internal
... (lots of output skipped)
'runtime network not ready: NetworkReady=false reason:NetworkPluginNotReady message:Network plugin returns error: cni config uninitialized'The first thing to determine is the status of the SDN. The SDN deploys three daemonsets:
- sdn-controller, a control-plane component
- sdn, the node-level networking daemon
- ovs, the OpenVSwitch management daemon
All 3 must be healthy (though only a single sdn-controller needs to be running). sdn and ovs must be running on every node, and DESIRED should equal AVAILABLE. On a healthy 2-node cluster you would see:
$ kubectl -n openshift-sdn get daemonsets
NAME DESIRED CURRENT READY UP-TO-DATE AVAILABLE NODE SELECTOR AGE
ovs 2 2 2 2 2 beta.kubernetes.io/os=linux 2h
sdn 2 2 2 2 2 beta.kubernetes.io/os=linux 2h
sdn-controller 1 1 1 1 1 node-role.kubernetes.io/master= 2hIf, instead, you get a different error message:
$ kubectl -n openshift-sdn get daemonsets
No resources found.This means the network-operator didn't run. Skip ahead to that section. Otherwise, let's debug the SDN.
On the NotReady node, you need to find out which pods, if any, are in a bad state. Be sure to substitute in the correct spec.nodeName (or just remove it).
$ kubectl -n openshift-sdn get pod --field-selector "spec.nodeName=ip-10-0-27-9.ec2.internal"
NAME READY STATUS RESTARTS AGE
ovs-dk8bh 1/1 Running 1 52m
sdn-8nl47 1/1 CrashLoopBackoff 3 52mThen, retrieve the logs for the SDN (and the OVS pod, if that is failed):
kubectl -n openshift-sdn logs sdn-8nl47Some common error messages:
Cannot fetch default cluster network: This means thesdn-controllerhas failed to run to completion. Retrieve its logs withkubectl -n openshift-sdn logs -l app=sdn-controller.warning: Another process is currently listening on the CNI socket, waiting 15s: Something has gone wrong, and multiple SDN processes are running. SSH to the node in question, capture the out ofps -faux. If you just need the cluster up, reboot the node.- Error messages about ovs or OpenVSwitch: Check that the
ovs-*pod on the same node is healthy. Retrieve its logs withkubectl -n openshift-sdn logs ovs-<name>. Rebooting the node should fix it. - Any indication that the control plane is unavailable: Check to make sure the apiserver is reachable from the node. You may be able to find useful information via
journalctl -f -u kubelet.
If you think it's a misconfiguration, file a network operator issue. RH employees can also try #forum-sdn.
The cluster network operator is responsible for deploying the networking components. It does this in response to a special object created by the installer.
From a deployment perspective, the network operator is often the "canary in the coal mine." It runs very early in the installation process, after the master nodes have come up but before the bootstrap control plane has been torn down. It can be indicative of more subtle installer issues, such as long delays in bringing up master nodes or apiserver communication issues. Nevertheless, it can have other bugs.
First, determine that the network configuration exists:
$ kubectl get network.config.openshift.io cluster -oyaml
apiVersion: config.openshift.io/v1
kind: Network
metadata:
name: cluster
spec:
serviceNetwork:
- 172.30.0.0/16
clusterNetwork:
- cidr: 10.128.0.0/14
hostPrefix: 23
networkType: OVNKubernetesIf it doesn't exist, the installer didn't create it. You'll have to run openshift-install create manifests to determine why.
Next, check that the network-operator is running:
kubectl -n openshift-network-operator get podsAnd retrieve the logs. Note that, on multi-master systems, the operator will perform leader election and all other operators will sleep:
kubectl -n openshift-network-operator logs -l "name=network-operator"If appropriate, file a network operator issue. RH employees can also try #forum-sdn.