I can't get my authentication code on github mobile

[CoolwindHF]

when i login in github, the page says that i should verify my 2FA and open my github mobile to get a authentication code, but i can't get it.

[SMGolamAlif]

Getting stuck with 2FA can be a headache. If you're having trouble receiving the authentication code on your GitHub mobile app, here are a few quick checks:

Network Connection: Ensure your mobile device has a stable internet connection. Sometimes a wonky connection can delay code delivery.

App Permissions: Double-check if GitHub has the necessary permissions on your mobile device. Sometimes adjusting these settings can do the trick.

Device Clock: Ensure the clock on your mobile device is accurate. A time discrepancy can mess with the authentication process.

Check Spam Folder: Sometimes, these codes sneak into the spam folder. Give it a quick look, just in case.

If none of these work, maybe try restarting your mobile app or logging in through a different method (text, call, etc.). If the problem persists, reaching out to GitHub support might be your best bet. They're usually pretty quick at helping out with these issues.

[DNin01]

As part of the process of setting up 2FA, you will have at least configured an authenticator app such as Google Authenticator or to receive codes via text messages, plus recovery codes. If you're having trouble and those options are available, select one of them under "Having trouble?" on the authentication prompt.

Also check that you have selected the correct method. An authenticator app just means an app that uses time-based one-time passwords (TOTPs), not GitHub Mobile, which is different. To use GitHub Mobile instead of a TOTP app to authenticate, click "Use GitHub Mobile" on the prompt. If you like to use GitHub Mobile by default for authentication, you can set it as your preferred method in Settings → Password and authentication → Preferred 2FA method.

[ghostinhershell]

Hey there! 👋

Thanks for posting in the GitHub Community, @CoolwindHF! We're happy you're here. You are more likely to get a useful response if you are posting your question in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

With that being said, I do see that both @SMGolamAlif and @DNin01 have both provided possible solutions for your question. If either one doesn't resolve the issue you're seeing on your end, let me know and I can take a look here.

I've gone ahead and moved this to the correct category for you. Good luck!

[sudo-update]

I have the same issue unfortunately. These solutions didn't work for me. The website tells me I need to enter the 2FA code, and my app on my phone does not have an option anywhere in it to get a 2FA code. What am I supposed to do? There was an option to defer 2FA until tomorrow, but I'm going to run into the exact same issue again tomorrow...

[CoolwindHF]

my solution is use the authenticator plugin in Chrome, so that i can get the code whenever i want to login Github, although it isn't as convenient as using the mobile phone.