How do i recover an account whose email i have no longer access?

[mt4-reports]

Select Topic Area

Question

Body

How do i recover an account whose email i have no longer access to?

Every github support page I have visited to help me with this, ends up at the same place, where I have to enter a security code sent to that email!!!

Our company changed name, so my email from [email protected] was changed to [email protected] and the company-a.com email server was deleted.

Any help would be greatly appreciated.

[hafiz-muhammad]

If you have recovery codes you can use those to regain access to your account. It's always a good idea to add a backup email address to your account.

Here are several GitHub documentations about recovering your account:

• GitHub Account Recovery Policy
• Recovering your account if you lose your 2FA credentials

[mt4-reports]

Thanks for the quick response.

I do not have any recovery codes, I don't event think 2FA was used in the account.

I still have username and password, the problem is when I log in, it sends me to a page to enter a security code sent to that email account I no longel have access to.

[hafiz-muhammad]

You're welcome. Since you don't think you've used 2FA on the account, you can try and contact GitHub explaining the issue to them.

Use the link below to submit a ticket to GitHub support for account related issues:
https://support.github.com/contact/account

[judithmiranda]

i am having same issue, how did you manage to log in?

[Settler168]

Recovering a Git account when you no longer have access to the email associated with it can be a bit tricky, but it is possible. Here are the steps you can take to recover your Git account:

Try to Access the Email Account: Before attempting any other recovery methods, try to regain access to the email account associated with your Git account. Contact your email service provider's support and follow their account recovery procedures. This is usually the easiest and most straightforward way to recover access to your Git account.

Contact Git Support: If you can't regain access to your email account, you'll need to reach out to Git support for assistance. You can contact Git support through their official website or platform (e.g., GitHub, GitLab, Bitbucket, etc.). Provide them with as much information as possible about your Git account, including your username, any repositories you own or have contributed to, and any other relevant details. Explain your situation, including the fact that you no longer have access to the associated email.

Identity Verification: Git support may require you to go through a verification process to prove your identity. This could involve providing personal information or answering security questions related to your account. Be prepared to provide any information or details they request to verify your identity.

Change Email Address: Once Git support has verified your identity, they may allow you to change the email address associated with your account. They might send a confirmation link or code to the new email address to complete the process. Make sure to use an email address you have access to this time.

Update Recovery Information: After recovering your account, make sure to update your recovery information. Add a secondary email address, set up two-factor authentication (2FA), and ensure that your account recovery options are up to date. This will help prevent similar issues in the future.

Backup Recovery Codes: If the platform supports it (e.g., GitHub, GitLab), generate and save recovery codes for two-factor authentication. These codes can be used to regain access to your account if you lose access to your primary authentication

Read more