How to Obtain Conversation UUID for Custom CSAT Survey URL

[MichelN89]

Hello everyone!

I'm working on setting up a custom flow for the CSAT survey and need some assistance. I'm sending the emails from my own server based on several conditions and want to include a URL to the survey page in that email. According to the API documentation, the URL requires a {conversation_uuid}, but I can only find the conversation_id.

I've tried using the conversation_id in place of the UUID, but it doesn't work. Can anyone explain where I can find the UUID of the conversation or how I can generate a CSAT URL based on the conversation details?

Thank you very much for your help!