Seeking guidance on connecting two Chatwoot inboxes for compliance and data isolation

[MichelN89]

Hello everyone,

I'm looking for assistance with a use case involving compliance and data access in Chatwoot. Here's the scenario:

• We have one team (Account 1) handling customer queries for multiple websites.
• A website owner wants access to Chatwoot but can't have access to Account 1, which contains data from other websites.

Our proposed workaround:

1. Create separate accounts (Account 2) for each website, enabling website owners to access their specific data.
2. Set up API channel in Account 1 and website channel in Account 2.
3. Implement API requests based on webhook events (e.g., incoming message in Account 2 triggers the creation of an incoming message in Account 1).

While this solution seems viable, we have concerns about potential downsides such as latency and missing features like "customer is typing." We're considering using WebSockets as an alternative solution but lack experience in this area.

Our questions:

• Is it possible to create a WebSocket connection between the two inboxes in Chatwoot?
• If so, what are the pros and cons of this approach?
• Could someone provide guidance on setting up a WebSocket connection for this purpose?

Any assistance or insights would be greatly appreciated. Thank you!