Chatwoot
Multiple calls from my webhook from one message #7575
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I have an issue where the chatwoot API is pinging my webhook multiple times (3 times) for one message. When a message is sent from chatwoot, the chatwoot API pings a webhook that pings our internal API to send an SMS through our SMS provider. The problem is that chatwoot is pinging this webhook 3 times instead of once. I have seen a similar issue where this was occurring for WhatsApp inbox and it was resolved Please assist with this. |
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Replies: 3 comments 12 replies
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@kelvinogwa could you check/ share the payload of the webhook ? |
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Hello @sojan-official. @kelvinogwa and I both work together. {
"account": {"id": 78869, "name": "Xxxx"},
"additional_attributes": {},
"content_attributes": {},
"content_type": "text",
"content": "Test Message To Get Chatwoot Webhook Payload",
"conversation": {
"additional_attributes": {},
"can_reply": True,
"channel": "Channel::Api",
"contact_inbox": {
"id": 62745450,
"contact_id": 63181700,
"inbox_id": 29269,
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6",
"created_at": "2023-07-12T13:14:40.992Z",
"updated_at": "2023-07-12T13:14:40.992Z",
"hmac_verified": False,
"pubsub_token": "SnYUMUuYKXmLgCvTvFPL44Nq",
},
"id": 48,
"inbox_id": 29269,
"messages": [
{
"id": 24753115,
"content": "Test Message To Get Chatwoot Webhook Payload",
"account_id": 78869,
"inbox_id": 29269,
"conversation_id": 48,
"message_type": 1,
"created_at": 1689992769,
"updated_at": "2023-07-22T02:26:09.419Z",
"private": False,
"status": "sent",
"source_id": None,
"content_type": "text",
"content_attributes": {},
"sender_type": "User",
"sender_id": 73621,
"external_source_ids": {},
"additional_attributes": {},
"processed_message_content": "Test Message To Get Chatwoot Webhook Payload",
"sentiment": {},
"conversation": {
"assignee_id": 73621,
"unread_count": 0,
"last_activity_at": 1689992769,
"contact_inbox": {
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6"
},
},
"sender": {
"id": 73621,
"name": "Xxxx Support",
"available_name": "Xxxx Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
}
],
"labels": [],
"meta": {
"sender": {
"additional_attributes": {},
"custom_attributes": {},
"email": "[email protected]",
"id": 63181700,
"identifier": "7",
"name": "Kel Ouma",
"phone_number": "+254708367015",
"thumbnail": "",
"type": "contact",
},
"assignee": {
"id": 73621,
"name": "Xxxx Support",
"available_name": "Xxxx Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
"team": None,
"hmac_verified": False,
},
"status": "open",
"custom_attributes": {},
"snoozed_until": None,
"unread_count": 0,
"first_reply_created_at": "2023-07-15T20:28:22.254Z",
"priority": None,
"waiting_since": 0,
"agent_last_seen_at": 1689992769,
"contact_last_seen_at": 0,
"timestamp": 1689992769,
"created_at": 1689167681,
},
"created_at": "2023-07-22T02:26:09.419Z",
"id": 24753115,
"inbox": {"id": 29269, "name": "Xxx xx xx x"},
"message_type": "outgoing",
"private": False,
"sender": {
"id": 73621,
"name": "Xxxx Support",
"email": "[email protected]",
"type": "user",
},
"source_id": None,
"event": "message_created",
} |
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are you sure it's same payload? chatwoot usually sends 2-3 events at message, but with different payloads |
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Oh I didn't check. Let me retry and share all 3 payloads. |
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@dearkafka here are the 3 payloads: First payload: {
"account": {"id": 78869, "name": "Otto.Rentals"},
"additional_attributes": {},
"content_attributes": {},
"content_type": "text",
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"conversation": {
"additional_attributes": {},
"can_reply": True,
"channel": "Channel::Api",
"contact_inbox": {
"id": 62745450,
"contact_id": 63181700,
"inbox_id": 29269,
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6",
"created_at": "2023-07-12T13:14:40.992Z",
"updated_at": "2023-07-12T13:14:40.992Z",
"hmac_verified": False,
"pubsub_token": "SnYUMUuYKXmLgCvTvFPL44Nq",
},
"id": 48,
"inbox_id": 29269,
"messages": [
{
"id": 24779318,
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"account_id": 78869,
"inbox_id": 29269,
"conversation_id": 48,
"message_type": 1,
"created_at": 1690048690,
"updated_at": "2023-07-22T17:58:10.855Z",
"private": False,
"status": "sent",
"source_id": None,
"content_type": "text",
"content_attributes": {},
"sender_type": "User",
"sender_id": 73621,
"external_source_ids": {},
"additional_attributes": {},
"processed_message_content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"sentiment": {},
"conversation": {
"assignee_id": 73621,
"unread_count": 0,
"last_activity_at": 1690048690,
"contact_inbox": {
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6"
},
},
"sender": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
}
],
"labels": [],
"meta": {
"sender": {
"additional_attributes": {},
"custom_attributes": {},
"email": "[email protected]",
"id": 63181700,
"identifier": "7",
"name": "Kel Ouma",
"phone_number": "+254708367015",
"thumbnail": "",
"type": "contact",
},
"assignee": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
"team": None,
"hmac_verified": False,
},
"status": "open",
"custom_attributes": {},
"snoozed_until": None,
"unread_count": 0,
"first_reply_created_at": "2023-07-15T20:28:22.254Z",
"priority": None,
"waiting_since": 0,
"agent_last_seen_at": 1690048690,
"contact_last_seen_at": 0,
"timestamp": 1690048690,
"created_at": 1689167681,
},
"created_at": "2023-07-22T17:58:10.855Z",
"id": 24779318,
"inbox": {"id": 29269, "name": "Otto Africas Talking SMS"},
"message_type": "outgoing",
"private": False,
"sender": {
"id": 73621,
"name": "Otto Support",
"email": "[email protected]",
"type": "user",
},
"source_id": None,
"event": "message_created",
}Second payload: {
"account": {"id": 78869, "name": "Otto.Rentals"},
"additional_attributes": {},
"content_attributes": {},
"content_type": "text",
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"conversation": {
"additional_attributes": {},
"can_reply": True,
"channel": "Channel::Api",
"contact_inbox": {
"id": 62745450,
"contact_id": 63181700,
"inbox_id": 29269,
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6",
"created_at": "2023-07-12T13:14:40.992Z",
"updated_at": "2023-07-12T13:14:40.992Z",
"hmac_verified": False,
"pubsub_token": "SnYUMUuYKXmLgCvTvFPL44Nq",
},
"id": 48,
"inbox_id": 29269,
"messages": [
{
"id": 24779318,
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"account_id": 78869,
"inbox_id": 29269,
"conversation_id": 48,
"message_type": 1,
"created_at": 1690048690,
"updated_at": "2023-07-22T17:58:10.855Z",
"private": False,
"status": "sent",
"source_id": None,
"content_type": "text",
"content_attributes": {},
"sender_type": "User",
"sender_id": 73621,
"external_source_ids": {},
"additional_attributes": {},
"processed_message_content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"sentiment": {},
"conversation": {
"assignee_id": 73621,
"unread_count": 0,
"last_activity_at": 1690048690,
"contact_inbox": {
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6"
},
},
"sender": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
}
],
"labels": [],
"meta": {
"sender": {
"additional_attributes": {},
"custom_attributes": {},
"email": "[email protected]",
"id": 63181700,
"identifier": "7",
"name": "Kel Ouma",
"phone_number": "+254708367015",
"thumbnail": "",
"type": "contact",
},
"assignee": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
"team": None,
"hmac_verified": False,
},
"status": "open",
"custom_attributes": {},
"snoozed_until": None,
"unread_count": 0,
"first_reply_created_at": "2023-07-15T20:28:22.254Z",
"priority": None,
"waiting_since": 0,
"agent_last_seen_at": 1690048690,
"contact_last_seen_at": 0,
"timestamp": 1690048690,
"created_at": 1689167681,
},
"created_at": "2023-07-22T17:58:10.855Z",
"id": 24779318,
"inbox": {"id": 29269, "name": "Otto Africas Talking SMS"},
"message_type": "outgoing",
"private": False,
"sender": {
"id": 73621,
"name": "Otto Support",
"email": "[email protected]",
"type": "user",
},
"source_id": None,
"event": "message_created",
}Third call {
"account": {"id": 78869, "name": "Otto.Rentals"},
"additional_attributes": {},
"content_attributes": {},
"content_type": "text",
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"conversation": {
"additional_attributes": {},
"can_reply": True,
"channel": "Channel::Api",
"contact_inbox": {
"id": 62745450,
"contact_id": 63181700,
"inbox_id": 29269,
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6",
"created_at": "2023-07-12T13:14:40.992Z",
"updated_at": "2023-07-12T13:14:40.992Z",
"hmac_verified": False,
"pubsub_token": "SnYUMUuYKXmLgCvTvFPL44Nq",
},
"id": 48,
"inbox_id": 29269,
"messages": [
{
"id": 24779318,
"content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"account_id": 78869,
"inbox_id": 29269,
"conversation_id": 48,
"message_type": 1,
"created_at": 1690048690,
"updated_at": "2023-07-22T17:58:11.208Z",
"private": False,
"status": "sent",
"source_id": None,
"content_type": "text",
"content_attributes": {},
"sender_type": "User",
"sender_id": 73621,
"external_source_ids": {"slack": "cw-origin-1690048691.126549"},
"additional_attributes": {},
"processed_message_content": "Test Message To Get Chatwoot Webhook Payload 2\n",
"sentiment": {},
"conversation": {
"assignee_id": 73621,
"unread_count": 0,
"last_activity_at": 1690048690,
"contact_inbox": {
"source_id": "303f449a-0c38-4789-8089-810211a4c9f6"
},
},
"sender": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
}
],
"labels": [],
"meta": {
"sender": {
"additional_attributes": {},
"custom_attributes": {},
"email": "[email protected]",
"id": 63181700,
"identifier": "7",
"name": "Kel Ouma",
"phone_number": "+254708367015",
"thumbnail": "",
"type": "contact",
},
"assignee": {
"id": 73621,
"name": "Otto Support",
"available_name": "Otto Admin",
"avatar_url": "",
"type": "user",
"availability_status": None,
"thumbnail": "",
},
"team": None,
"hmac_verified": False,
},
"status": "open",
"custom_attributes": {},
"snoozed_until": None,
"unread_count": 0,
"first_reply_created_at": "2023-07-15T20:28:22.254Z",
"priority": None,
"waiting_since": 0,
"agent_last_seen_at": 1690048690,
"contact_last_seen_at": 0,
"timestamp": 1690048690,
"created_at": 1689167681,
},
"created_at": "2023-07-22T17:58:10.855Z",
"id": 24779318,
"inbox": {"id": 29269, "name": "Otto Africas Talking SMS"},
"message_type": "outgoing",
"private": False,
"sender": {
"id": 73621,
"name": "Otto Support",
"email": "[email protected]",
"type": "user",
},
"source_id": None,
"event": "message_updated",
} |
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Hello @dearkafka are these what you were looking to get? |
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Hey @dearkafka. I don't think we duplicate them on API side. We just have a Drf endpoint that receives the hooks from your API. We receive At this point we don't know how to move forward. Please how do we reinstall Chatwoot ? We're not using any Chatwoot packages on our end. Just a regular HTTP endpoint. |
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I can not provide you step-by-step and also Im not chatwoot employee just a regular user like you. you can check this https://github.com/chatwoot/docs/blob/main/docs/self-hosted/deployment/chatwoot-ctl.md |
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Thank you very much for your help ! |
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Good evening, gentlemen! I'm late to the party but here goes anyways. I was facing the same issue with an API integration—I was receiving the same message_created payload twice. However, I remembered that I had configured a webhook trigger for the inbox and another webhook trigger in the integrations menu, under the webhook item. For me, it was enough to disable the 'extra' webhook event, which in my case was the integration webhook, and the duplicate messages stopped arriving. Hope it helps any poor souls stuck on this, and please don't reinstall your chatwoot instance before reading this. |
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Good evening, gentlemen! I'm late to the party but here goes anyways.
I was facing the same issue with an API integration—I was receiving the same message_created payload twice. However, I remembered that I had configured a webhook trigger for the inbox and another webhook trigger in the integrations menu, under the webhook item. For me, it was enough to disable the 'extra' webhook event, which in my case was the integration webhook, and the duplicate messages stopped arriving. Hope it helps any poor souls stuck on this, and please don't reinstall your chatwoot instance before reading this.