v2.17.0 #7089

sojan-official · 2023-05-16T07:19:49Z

sojan-official
May 16, 2023
Maintainer

Changelog

OpenAI integration : ( Reply suggestions, summarization, and ability to improve drafts )
Priority field for conversations
Ability to sort conversations
Instagram story replies show the original story
SLA APIs ( Enterprise Edition )
Improved email fetching for IMAP inboxes
Support template variables in channel greeting messages
Ability to create uncategorized help center articles
Automatic reconnects in the background
Numerous bug fixes and performance enhancements
New Languages: Hebrew

Thanks to @jordan-brough , @vmakuh, @gitstart, @raph941, @shaheer-haider, @giquieu @J4Wx for the contributions

This discussion was created from the release v2.17.0.

sojan-official · 2023-05-16T09:11:46Z

sojan-official
May 16, 2023
Maintainer Author

2.17.0 Dev Changelog

API Endpoints

Additions

/api/v1/accounts/{account.id}/conversations/:id/attachments [GET]
- feat: API to list all attachments for a conversation #7059
- Endpoint to list all conversation attachments
/api/v1/accounts/{account.id}/conversations/:id/toggle_priority [POST]
- feat: add activity message for priority change #6933
- Endpoint to toggle conversation priority
/api/v1/accounts/{account.id}/integrations/hooks/{hook_id}/process_event [POST]
- feat: Ability to improve drafts in the editor using GPT integration #6957
- Endpoint to process openAI integration events like summary, suggestions, etc
/api/v1/accounts/#{account.id}/sla_policies [CRUD]
- feat: SLA CRUD APIs (EE) #7027
- SLA Management (Enterprise Edition)

Deletions

none

Other Changes

Conversation payloads will contain the additional attribute priority
- https://github.com/chatwoot/chatwoot/pull/6966/files#top
/hc/#{portal.slug}/#{category.locale}/categories/#{category.slug}/articles
- Portal Changes. Support for uncategorized articles, URL changes etc (ref PR for additional changes)
- feat: Add support to uncategorized articles #6912

1 reply

sermada May 16, 2023

Hello, how do I update my version self hosted ubuntu
Thanks

maccup · 2023-05-16T13:17:19Z

maccup
May 16, 2023

OpenAI integration : ( Reply suggestions, summarization, and ability to improve drafts )

I can't enable it, any ideas? The screen shows that Open AI is already connected, but it's not working. I clicked "DELETE," but it didn't help.

4 replies

sanjayws May 16, 2023

OpenAI integration : ( Reply suggestions, summarization, and ability to improve drafts )

I can't enable it, any ideas? The screen shows that Open AI is already connected, but it's not working. I clicked "DELETE," but it didn't help.

I had to recompile manually. OpenAI should appear in Application not Integration. If you see it in Application it will work. Also, you will need a paid OpenAI Key. Free one won't work (from my instance)

maccup May 16, 2023

thanks, reloaded everything and it works.

WallacyBR May 17, 2023

I have the same problem. How can I recompile manually?

vishnu-narayanan May 17, 2023
Maintainer

@WallacyBR https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm#if-precompile-fails

RAILS_ENV=production rake assets:clean assets:clobber assets:precompile

sermada · 2023-05-16T15:14:54Z

sermada
May 16, 2023

Hello, how do I update my version self hosted ubuntu
Thanks

1 reply

vishnu-narayanan May 17, 2023
Maintainer

https://www.chatwoot.com/docs/self-hosted/deployment/upgrade#linux-vm

maccup · 2023-05-16T19:31:21Z

maccup
May 16, 2023

It's not possible to upload user's avatar anymore. The web server returns 500, the app crashes:

May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.118527 #649]  INFO -- : source=rack-timeout id=b369297b-70c0-494f-9efd-9343e36ccd54 timeout=15000ms state=ready
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.119039 #649]  INFO -- : [b369297b-70c0-494f-9efd-9343e36ccd54] Started PUT "/api/v1/profile" for 2.139.7.171 at 2023-05-16 19:26:02 +0000
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.123155 #649]  INFO -- : [b369297b-70c0-494f-9efd-9343e36ccd54] Processing by Api::V1::ProfilesController#update as JSON
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.123251 #649]  INFO -- : [b369297b-70c0-494f-9efd-9343e36ccd54]   Parameters: {"profile"=>{"name"=>"Support", "email"=>"[email protected]", "display_name"=>"Support", "avatar"=>#<ActionDispatch::Http::UploadedFile:0x00007f1561521688 @tempfile=#<Tempfile:/tmp/RackMultipart20230516-649-hg0yxe.png>, @original_filename="600x600-white.png", @content_type="image/png", @headers="Content-Disposition: form-data; name=\"profile[avatar]\"; filename=\"600x600-white.png\"\r\nContent-Type: image/png\r\n">}}
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.140383 #649]  INFO -- : [b369297b-70c0-494f-9efd-9343e36ccd54]   Disk Storage (0.5ms) Uploaded file to key: tj5gb8l3sx5gapik32nszcw4w76o (checksum: lJcOmaDyPznhJbxIfh8UoA==)
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.141449 #649]  INFO -- : [b369297b-70c0-494f-9efd-9343e36ccd54] [ActiveJob] Enqueued ActiveStorage::AnalyzeJob (Job ID: 8874d040-86f5-43ed-acdf-867c0ced5b23) to Sidekiq(default) with arguments: #<GlobalID:0x00007f155bad6ae8 @uri=#<URI::GID gid://chatwoot/ActiveStorage::Blob/883>>
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.150994 #649]  INFO -- : [b369297b-70c0-494f-9efd-9343e36ccd54]   Rendered api/v1/profiles/update.json.jbuilder (Duration: 8.7ms | Allocations: 2077)
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.152833 #649]  INFO -- : [b369297b-70c0-494f-9efd-9343e36ccd54] Completed 200 OK in 29ms (Views: 8.3ms | ActiveRecord: 6.7ms | Allocations: 7691)
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.153556 #649]  INFO -- : source=rack-timeout id=b369297b-70c0-494f-9efd-9343e36ccd54 timeout=15000ms service=35ms state=completed
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.200432 #649]  INFO -- : source=rack-timeout id=f61be4c4-694f-4f88-9b7c-14867a256e0c timeout=15000ms state=ready
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.200941 #649]  INFO -- : [f61be4c4-694f-4f88-9b7c-14867a256e0c] Started GET "/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBbk1EIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--d4180d379aaf8b2cdf8679f301922d7444a44f35/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--71548903dd08b938501d7454aedd39a3b2344750/600x600-white.png" for 2.139.7.171 at 2023-05-16 19:26:02 +0000
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.203096 #649]  INFO -- : [f61be4c4-694f-4f88-9b7c-14867a256e0c] Processing by ActiveStorage::Representations::RedirectController#show as PNG
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.203159 #649]  INFO -- : [f61be4c4-694f-4f88-9b7c-14867a256e0c]   Parameters: {"signed_blob_id"=>"eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBbk1EIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--d4180d379aaf8b2cdf8679f301922d7444a44f35", "variation_key"=>"[FILTERED]", "filename"=>"600x600-white"}
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.207043 #649]  INFO -- : [f61be4c4-694f-4f88-9b7c-14867a256e0c]   Disk Storage (0.2ms) Downloaded file from key: tj5gb8l3sx5gapik32nszcw4w76o
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:51: warning: already initialized constant GLib::G_FREE
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:51: warning: previous definition of G_FREE was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:59: warning: already initialized constant GLib::LOG_FLAG_RECURSION
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:59: warning: previous definition of LOG_FLAG_RECURSION was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:60: warning: already initialized constant GLib::LOG_FLAG_FATAL
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:60: warning: previous definition of LOG_FLAG_FATAL was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:63: warning: already initialized constant GLib::LOG_LEVEL_ERROR
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:63: warning: previous definition of LOG_LEVEL_ERROR was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:64: warning: already initialized constant GLib::LOG_LEVEL_CRITICAL
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:64: warning: previous definition of LOG_LEVEL_CRITICAL was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:65: warning: already initialized constant GLib::LOG_LEVEL_WARNING
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:65: warning: previous definition of LOG_LEVEL_WARNING was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:66: warning: already initialized constant GLib::LOG_LEVEL_MESSAGE
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:66: warning: previous definition of LOG_LEVEL_MESSAGE was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:67: warning: already initialized constant GLib::LOG_LEVEL_INFO
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:67: warning: previous definition of LOG_LEVEL_INFO was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:68: warning: already initialized constant GLib::LOG_LEVEL_DEBUG
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:68: warning: previous definition of LOG_LEVEL_DEBUG was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:71: warning: already initialized constant GLib::GLIB_TO_SEVERITY
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:71: warning: previous definition of GLIB_TO_SEVERITY was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:86: warning: already initialized constant GLib::LOG_HANDLER
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:86: warning: previous definition of LOG_HANDLER was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:155: warning: already initialized constant GObject::GBOOL_TYPE
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:155: warning: previous definition of GBOOL_TYPE was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:156: warning: already initialized constant GObject::GINT_TYPE
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:156: warning: previous definition of GINT_TYPE was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:157: warning: already initialized constant GObject::GUINT64_TYPE
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:157: warning: previous definition of GUINT64_TYPE was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:158: warning: already initialized constant GObject::GDOUBLE_TYPE
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:158: warning: previous definition of GDOUBLE_TYPE was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:159: warning: already initialized constant GObject::GENUM_TYPE
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:159: warning: previous definition of GENUM_TYPE was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:160: warning: already initialized constant GObject::GFLAGS_TYPE
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:160: warning: previous definition of GFLAGS_TYPE was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:161: warning: already initialized constant GObject::GSTR_TYPE
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:161: warning: previous definition of GSTR_TYPE was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:162: warning: already initialized constant GObject::GOBJECT_TYPE
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: /usr/share/rvm/gems/ruby-3.2.2/gems/ruby-vips-2.1.4/lib/vips.rb:162: warning: previous definition of GOBJECT_TYPE was here
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: I, [2023-05-16T19:26:02.210166 #649]  INFO -- : [f61be4c4-694f-4f88-9b7c-14867a256e0c] Completed 500 Internal Server Error in 7ms (ActiveRecord: 0.5ms | Allocations: 2696)
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: F, [2023-05-16T19:26:02.211443 #649] FATAL -- : [f61be4c4-694f-4f88-9b7c-14867a256e0c]
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: [f61be4c4-694f-4f88-9b7c-14867a256e0c] LoadError (Could not open library 'vips.so.42': vips.so.42: cannot open shared object file: No such file or directory.
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: Could not open library 'libvips.so.42': libvips.so.42: cannot open shared object file: No such file or directory):
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: [f61be4c4-694f-4f88-9b7c-14867a256e0c]
May 16 19:26:02 vm-chatwoot chatwoot-web.1[649]: [f61be4c4-694f-4f88-9b7c-14867a256e0c] ffi (1.15.5) lib/ffi/library.rb:145:in `block in ffi_lib'`

1 reply

maccup May 17, 2023

here is the solution: #7099 (comment)

vishnu-narayanan · 2023-05-17T18:26:06Z

vishnu-narayanan
May 17, 2023
Maintainer

Read this before upgrading to v2.17 or if you are having issues during upgrade

https://github.com/orgs/chatwoot/discussions/7113

0 replies

levanluu · 2023-06-06T10:16:44Z

levanluu
Jun 6, 2023

Please help me with this problem pls, I would love to know how to solve it, thanks

@vishnu-narayanan

After I update to the new version v2.17.1, We have the problem and the real-time data For the chat, I need to reload to see new messages

https://github.com/orgs/chatwoot/discussions/7113#discussioncomment-6044729

3 replies

sojan-official Jun 6, 2023
Maintainer Author

Could you check your browser console and see if there are any errors related to websocket connections ?

levanluu Jun 6, 2023

I checked in browser, but didn't see any error about websocket, it works for a while then it crashes again

vishnu-narayanan Jun 6, 2023
Maintainer

@levanluu Could you share more details about your installation setup?

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v2.17.0 #7089

sojan-official May 16, 2023 Maintainer

Changelog

Replies: 6 comments · 10 replies

sojan-official May 16, 2023 Maintainer Author

2.17.0 Dev Changelog

API Endpoints

Additions

Deletions

Other Changes

vishnu-narayanan May 17, 2023 Maintainer

vishnu-narayanan May 17, 2023 Maintainer

vishnu-narayanan May 17, 2023 Maintainer

sojan-official Jun 6, 2023 Maintainer Author

vishnu-narayanan Jun 6, 2023 Maintainer

sojan-official
May 16, 2023
Maintainer

Replies: 6 comments 10 replies

sojan-official
May 16, 2023
Maintainer Author

vishnu-narayanan May 17, 2023
Maintainer

vishnu-narayanan May 17, 2023
Maintainer

vishnu-narayanan
May 17, 2023
Maintainer

sojan-official Jun 6, 2023
Maintainer Author

vishnu-narayanan Jun 6, 2023
Maintainer