Based on label or subject automatically draft/canned reply

[VSinghhh]

What we want to achieve relates to bots. https://www.chatwoot.com/docs/product/others/agent-bots
And relates to the draft functionality:
https://www.chatwoot.com/blog/v2-10-0/
https://www.youtube.com/watch?v=NAtxmt2lKQY
#4876

We want the following flow

1. Our platform analyses the email - and while we have a high ability to confidently identify intents of the incoming emails, it is not 100% right. For this reason we would like the incoming email to be analyzed by our backend and assign a label to the conversation. We understand that the Chatwoot API works for this
2. We would like our backend to instruct the reply (draft?) to be written- but that our agent is the one who actually clicks "send" to send it. I didnt see any API for drafting a message, and @pranavrajs in the YouTube clip says that drafts dont work between devices (so I'm guessing the draft is in the browser local store rather than saved in the BE/system) at the time of launch of the draft feature - Jan 2023; but that it was coming.

The purpose is that our platform based on the analysis of incoming email does most of the work. If it is wrong in identifying the intent, the agent can relabel the email. (over time we will retrain our platform to identify the incoming email correctly in future (based on new label))

Td;lr: We want our platform to 'suggest'/autofil a reply - and if it is correct, the agent just clicks "send"