Not receiving client reply WhatsApp Cloud

[adbasanta]

Does anybody have experienced the same issue as me? I can send a message template but I cannot receive any response from the client as per the image below. Do I need to set anything in the .env file? Thanks for helping.

[pranavrajs]

@adbasanta Have setup the webhooks as per the doc here https://www.chatwoot.com/docs/product/channels/whatsapp/whatsapp-cloud#enable-the-webhook and subscribed to the messages event?

[adbasanta]

@pranavrajs thanks a lot for the reply.
Yes, I did the webhook and token in the Facebook developer app as per below image. The values I put in there are the ones being displayed at the end of Inbox creation. I also did subscribe to the webhook fields. I then tried to send a test message and successfully received it as per the below image but not with a reply from real numbers.
I also cannot receive any new messages from any numbers.

[pranavrajs]

@adbasanta Are you using a test number or the production number?

[adbasanta]

@pranavrajs I am using the production number as per below.

I wonder if my setup is causing it?
My main domain is unencrypted (no SSL just plain http)
The subdomain that I used was auto-encrypted by Lets Encrypt during chatwoot setup
This subdomain is pointing to my noip DNS (no SSL) which points to my self-hosted machine where chatwoot is running

[adbasanta]

I found out that the problem is in the Meta Business Settings in Phone Numbers. I just remove the phone number there then added it again and it worked. Thank you!