Not receiving Facebook message #6019
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artdaniel306
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I'm using Ubuntu 20.04 to run Chatwoot.
Self hosted env
OS: Ubuntu 20.04
I have setup a Facebook inbox in Chatwoot. When I send message from Chatwoot, I can see the message on Facebook page immediately.
However, it usually takes much longer time to receive message from Facebook. Usually 30-60 mins. Sometimes, no message is delivered from Facebook.
According to Chatwoot FB setup. I have turned on the following Advanced Access in Facebook App and passed the verification process:
pages_messaging, Business Asset User Profile Access, pages_manage_metadata, email, public_profile
FB APP has registered the following webhooks:
inbox_labels, message_deliveries, message_echoes, message_reactions, message_reads, message, messaging_account_linking, messaging_handovers, messaging_optins, messaging_policy_enforcement, messaging_referrals
nginx.conf
user www-data;
worker_processes 4;
pid /run/nginx.pid;
include /etc/nginx/modules-enabled/*.conf;
set open fd limit
worker_rlimit_nofile 30000;
events {
worker_connections 10000;
# multi_accept on;
}
http {
}
Wonder if I have missed any setups or configuration. I have googled but no luck finding relevant posts regarding long delay problem from Facebook.
Thanks.
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