v2.10.0

[sojan-official]

Changelog

• Support for draft replies
• Ability to customise keymapping for the send reply button
• Ability to create canned responses from the dashboard
• Improvements to the Help Center module
• Performance improvements
• Numerous API enhancements and bug fixes

Thanks to @ChamathKB, @civilcoder55, @jordan-brough, @KubesDavid, @marcelstoer, @geophilusd, @nosovk, @simonpankovski for the contributions

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This discussion was created from the release v2.10.0.

[sojan-official]

2.10.0 Dev Changelog

API Endpoints

Additions

• /api/v1/profile/set_active_account [PUT]
  • https://github.com/chatwoot/chatwoot/pull/5393/files
  • description: If a user is using multiple accounts, This endpoint allows setting the active account so that they are redirected to this account on the next login

Deletions

• none

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Other Changes

• Helpcenter Endpoints
  • Description: Continuing the work over the help centre module, refactoring the routes as per product requirements
  • PR: Fix: Redirect to portal with default locale #5467

[VSinghhh]

Can drafts be created via the API for a specific conversation/email reply?

[sojan-official]

@VSinghhh Drafts at the moment works using browser local storage. Hence we don't have APIs for the same.

[VSinghhh]

Sounds in line with what Pranav said relating to drafts lacking “cross device support” :)
He mentioned that this was the next step: do we anticipate an API for this to be made any time soon?