Verification e-mails not received by Agents

[kalamchi75]

Hi Guys,

I have been testing a self-hosted Chatwoot server.
I'm having an issue receiving the verification e-mail (or reset password e-mail) for agents.
I have setup and e-mail inbox, and both sending and receiving seem to be working fine. I can receive e-mails in the inbox, and I can reply to them. So the server is communicating correctly with the mail server on ports SMTP 25 and IMAP 143.
However, none of the agent verification emails have been received (not even in the junk mail). I tried adding my work e-mail and my gmail account, but nothing came to neither.

Am I missing smth here ?

Does the server use the same e-mail inbox settings for those verification mails ? or is there any other setup ?

Below are my .env lines regarding mail senders :

`
# The email from which all outgoing emails are sent
# could user either [email protected] or BrandName [email protected]
MAILER_SENDER_EMAIL=[email protected]

#SMTP domain key is set up for HELO checking
SMTP_DOMAIN=mail.OUR.DOMAIN
# the default value is set "mailhog" and is used by docker-compose for development environments,
# Set the value as "localhost" or your SMTP address in other environments
SMTP_ADDRESS=mail.OUR.DOMAIN
SMTP_PORT=25
[email protected]
SMTP_PASSWORD=SOME-PASSWORD
# plain,login,cram_md5
SMTP_AUTHENTICATION=login
SMTP_ENABLE_STARTTLS_AUTO=false
# Can be: 'none', 'peer', 'client_once', 'fail_if_no_peer_cert', see http://api.rubyonrails.org/classes/ActionMailer/Base.html
SMTP_OPENSSL_VERIFY_MODE=none
# Comment out the following environment variables if required by your SMTP server
# SMTP_TLS=
# SMTP_SSL=

# Mail Incoming
# This is the domain set for the reply emails when conversation continuity is enabled
MAILER_INBOUND_EMAIL_DOMAIN=mail.OUR.DOMAIN

`

Thanks

[sojan-official]

lets keep track of this over #4193