Chatwoot
Disable CSAT for Auto resolved conversations #4002
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I'm on version 1.22.0 I have a 30 day auto resolve conversation configuration at the account level and have enabled CSAT on my website inbox. Is there a way to disable sending the customer satisfaction survey for conversations that have been auto-resolved since users are receiving the survey after 30 days while agents haven't been able to mark the conversations as resolved earlier due to various reasons such as lack of response etc. |
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Answered by
sojan-official
Feb 16, 2022
Replies: 1 comment
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@1t5j0y its not possible at the moment. I have logged #4003 to keep track of this |
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@1t5j0y its not possible at the moment. I have logged #4003 to keep track of this