Auto resolve conversation after reply

[Christilut]

When answering a chat, I would like the conversation to immediately resolve because I always resolve it by hand after that anyway.

It happens a lot that website visitors ask something but never reply. After I send my reply, I don't need that conversation anymore until they reply. So automatically resolving it makes a lot of sense here.

[sojan-official]

@Christilut Could be fixed by our automation rules feature which will be rolled out soon
ref: #3195

you should be able to configure a rule that will resolve conversation on agent reply.

---

you can also try our keyboard shortcuts. which could be a faster workflow.

---

you could also utilize the auto-resolve configuration in account settings which will make the system resolve inactive conversations. the minimum configuration is 1 day.

[Christilut]

Thanks. Automation rule could work very well and keyboard shortcut is a good tip, I'll definitely use those.