allow any channel to run a campaign #3721
mrusteberg
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Feature Requests
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@mrusteberg It's on our roadmap to include support across inboxes. But the way campaigns can behave in different channels is much different compared to one - one message. Also, many channels don't give you the APIs for bulk messaging. But please do watch our roadmap for campaign support for additional channels. |
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don't see it in the icebox: https://github.com/chatwoot/chatwoot/milestone/2
…On Thu, Jan 13, 2022, 9:32 AM Sojan Jose ***@***.***> wrote:
@mrusteberg <https://github.com/mrusteberg> It's on our roadmap to
include support across inboxes. But the way campaigns can behave in
different channels is much different compared to one - one message. Also,
many channels don't give you the APIs for bulk messaging. But please do
watch our roadmap for campaign support for additional channels.
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right now, campaigns are limited to SMS for 'one off' campaigns and livechat for 'ongoing' campaigns.
for an omni-channel customer engagement platform, the expectation would be to be able to send campaigns out through any channel that supports outbound messaging.
additionally, like others have said, setting automation rules to trigger messages based on certain events will be making this fully complete.
i'd be happy to sponsor this development, particularly for email.
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