Chatwoot
Assign Conversation to Agent via API #2674
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Stephen-Lobo
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You can use https://www.chatwoot.com/developers/api#operation/assign-a-conversation I have also added an issue for further enhancements #2679 |
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How to assign conversation to the particular Agent through API ?
Most of the time, we want to assign new conversation to the particular agent depending on timing / department. I think at present, assignment is done via smart algorithm depending who is ONLINE. But this is causing issues at our end.
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