Emails coming from a certain address are automatically marked as resolved

[nadrad]

When emails are received from a certain address, they are automatically marked as resolved. Can anyone help me solve this issue?

Based on the logs, there are 6 actions related to each of these emails, starting with Inboxes::FetchImapEmailsJob. In that very first action, the status is already "resolved".

The following is everything logged for a new email coming from that address:

Nov 25 13:27:23 chat chatwoot-worker.1[3884]: I, [2024-11-25T13:27:23.890690 #3884]  INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [190d03df-83cc-4c73-bab0-675380b5953e] Enqueued ActionCableBroadcastJob (Job ID: 204478f0-0eda-408b-b8af-f0ad14f0d200) to Sidekiq(critical) with arguments: ["sfNqvWqXP1PR13TtQS5nDDbo", "AB67cZ4F4zR8u9r3yLSRWXVB", "a5kyCU3t6j2t2jheccrjjv1y", "hgHSmhFnZievseoqc9Lrs2gr", "2hT4XBz367PpP1rNCZz84rvV", "YuCgLR3HdM7AAaTj8odN2TyT", "QwKTbHVgBo8CNZPLzeHRVAtj"], "conversation.created", {:additional_attributes=>{"source"=>"email", "in_reply_to"=>nil, "mail_subject"=>"test8", "initiated_at"=>{"timestamp"=>"2024-11-25T13:27:23.854Z"}}, :can_reply=>true, :channel=>"Channel::Email", :contact_inbox=>#<GlobalID:0x00007f258a9063f0 @uri=#<URI::GID gid://chatwoot/ContactInbox/21>>, :id=>10336, :inbox_id=>2, :messages=>[{:id=>29011, :content=>"Test8", :account_id=>2, :inbox_id=>2, :conversation_id=>10336, :message_type=>0, :created_at=>1732541243, :updated_at=>Mon, 25 Nov 2024 13:27:23.868140000 UTC +00:00, :private=>false, :status=>"sent", :source_id=>"[email protected]", :content_type=>"incoming_email", :content_attributes=>{"email"=>{"bcc"=>nil, "cc"=>nil, "content_type"=>"text/plain", "date"=>"2024-11-25T14:27:03+01:00", "from"=>["[email protected]"], "html_content"=>{}, "in_reply_to"=>nil, "message_id"=>"[email protected]", "multipart"=>false, "number_of_attachments"=>0, "subject"=>"test8", "text_content"=>{"full"=>"Test8\n", "reply"=>"Test8", "quoted"=>"Test8"}, "to"=>["[email protected]"]}, "cc_email"=>nil, "bcc_email"=>nil}, :sender_type=>"Contact", :sender_id=>20, :external_source_ids=>{}, :additional_attributes=>{}, :processed_message_content=>"Test8", :sentiment=>{}, :conversation=>{:assignee_id=>nil, :unread_count=>1, :last_activity_at=>1732541243, :contact_inbox=>{:source_id=>"[email protected]"}}, :sender=>{:additional_attributes=>{"city"=>"", "country"=>"", "source_id"=>"email:[email protected]", "description"=>"", "company_name"=>"", "country_code"=>"", "social_profiles"=>{"github"=>"", "twitter"=>"", "facebook"=>"", "linkedin"=>"", "instagram"=>""}}, :custom_attributes=>{}, :email=>nil, :id=>20, :identifier=>nil, :name=>"xxx", :phone_number=>"", :thumbnail=>"", :type=>"contact"}}], :labels=>[], :meta=>{:sender=>{:additional_attributes=>{"city"=>"", "country"=>"", "source_id"=>"email:[email protected]", "description"=>"", "company_name"=>"", "country_code"=>"", "social_profiles"=>{"github"=>"", "twitter"=>"", "facebook"=>"", "linkedin"=>"", "instagram"=>""}}, :custom_attributes=>{}, :email=>nil, :id=>20, :identifier=>nil, :name=>"xxx", :phone_number=>"", :thumbnail=>"", :type=>"contact"}, :assignee=>nil, :team=>nil, :hmac_verified=>false}, :status=>"resolved", :custom_attributes=>{}, :snoozed_until=>nil, :unread_count=>1, :first_reply_created_at=>nil, :priority=>nil, :waiting_since=>1732541243, :agent_last_seen_at=>0, :contact_last_seen_at=>0, :last_activity_at=>1732541243, :timestamp=>1732541243, :created_at=>1732541243, :account_id=>2}
Nov 25 13:27:23 chat chatwoot-worker.1[3884]: I, [2024-11-25T13:27:23.895314 #3884]  INFO -- : [ActiveJob] [ActionCableBroadcastJob] [204478f0-0eda-408b-b8af-f0ad14f0d200] Performing ActionCableBroadcastJob (Job ID: 204478f0-0eda-408b-b8af-f0ad14f0d200) from Sidekiq(critical) enqueued at 2024-11-25T13:27:23Z with arguments: ["sfNqvWqXP1PR13TtQS5nDDbo", "AB67cZ4F4zR8u9r3yLSRWXVB", "a5kyCU3t6j2t2jheccrjjv1y", "hgHSmhFnZievseoqc9Lrs2gr", "2hT4XBz367PpP1rNCZz84rvV", "YuCgLR3HdM7AAaTj8odN2TyT", "QwKTbHVgBo8CNZPLzeHRVAtj"], "conversation.created", {:additional_attributes=>{"source"=>"email", "in_reply_to"=>nil, "mail_subject"=>"test8", "initiated_at"=>{"timestamp"=>"2024-11-25T13:27:23.854Z"}}, :can_reply=>true, :channel=>"Channel::Email", :contact_inbox=>#<GlobalID:0x00007f258a929dc8 @uri=#<URI::GID gid://chatwoot/ContactInbox/21>>, :id=>10336, :inbox_id=>2, :messages=>[{:id=>29011, :content=>"Test8", :account_id=>2, :inbox_id=>2, :conversation_id=>10336, :message_type=>0, :created_at=>1732541243, :updated_at=>Mon, 25 Nov 2024 13:27:23.868140000 UTC +00:00, :private=>false, :status=>"sent", :source_id=>"[email protected]", :content_type=>"incoming_email", :content_attributes=>{"email"=>{"bcc"=>nil, "cc"=>nil, "content_type"=>"text/plain", "date"=>"2024-11-25T14:27:03+01:00", "from"=>["[email protected]"], "html_content"=>{}, "in_reply_to"=>nil, "message_id"=>"[email protected]", "multipart"=>false, "number_of_attachments"=>0, "subject"=>"test8", "text_content"=>{"full"=>"Test8\n", "reply"=>"Test8", "quoted"=>"Test8"}, "to"=>["[email protected]"]}, "cc_email"=>nil, "bcc_email"=>nil}, :sender_type=>"Contact", :sender_id=>20, :external_source_ids=>{}, :additional_attributes=>{}, :processed_message_content=>"Test8", :sentiment=>{}, :conversation=>{:assignee_id=>nil, :unread_count=>1, :last_activity_at=>1732541243, :contact_inbox=>{:source_id=>"[email protected]"}}, :sender=>{:additional_attributes=>{"city"=>"", "country"=>"", "source_id"=>"email:[email protected]", "description"=>"", "company_name"=>"", "country_code"=>"", "social_profiles"=>{"github"=>"", "twitter"=>"", "facebook"=>"", "linkedin"=>"", "instagram"=>""}}, :custom_attributes=>{}, :email=>nil, :id=>20, :identifier=>nil, :name=>"xxx", :phone_number=>"", :thumbnail=>"", :type=>"contact"}}], :labels=>[], :meta=>{:sender=>{:additional_attributes=>{"city"=>"", "country"=>"", "source_id"=>"email:[email protected]", "description"=>"", "company_name"=>"", "country_code"=>"", "social_profiles"=>{"github"=>"", "twitter"=>"", "facebook"=>"", "linkedin"=>"", "instagram"=>""}}, :custom_attributes=>{}, :email=>nil, :id=>20, :identifier=>nil, :name=>"xxx", :phone_number=>"", :thumbnail=>"", :type=>"contact"}, :assignee=>nil, :team=>nil, :hmac_verified=>false}, :status=>"resolved", :custom_attributes=>{}, :snoozed_until=>nil, :unread_count=>1, :first_reply_created_at=>nil, :priority=>nil, :waiting_since=>1732541243, :agent_last_seen_at=>0, :contact_last_seen_at=>0, :last_activity_at=>1732541243, :timestamp=>1732541243, :created_at=>1732541243, :account_id=>2}
Nov 25 13:27:23 chat chatwoot-worker.1[3884]: I, [2024-11-25T13:27:23.909478 #3884]  INFO -- : [ActiveJob] [ActionCableBroadcastJob] [cf8ea8f1-61e4-4160-acbb-68abfe3ee02b] Performing ActionCableBroadcastJob (Job ID: cf8ea8f1-61e4-4160-acbb-68abfe3ee02b) from Sidekiq(critical) enqueued at 2024-11-25T13:27:23Z with arguments: ["sfNqvWqXP1PR13TtQS5nDDbo", "AB67cZ4F4zR8u9r3yLSRWXVB", "a5kyCU3t6j2t2jheccrjjv1y", "hgHSmhFnZievseoqc9Lrs2gr", "2hT4XBz367PpP1rNCZz84rvV", "YuCgLR3HdM7AAaTj8odN2TyT", "QwKTbHVgBo8CNZPLzeHRVAtj"], "message.created", {:id=>29011, :content=>"Test8", :account_id=>2, :inbox_id=>2, :conversation_id=>10336, :message_type=>0, :created_at=>1732541243, :updated_at=>Mon, 25 Nov 2024 13:27:23.868140833 UTC +00:00, :private=>false, :status=>"sent", :source_id=>"[email protected]", :content_type=>"incoming_email", :content_attributes=>{"email"=>{"bcc"=>nil, "cc"=>nil, "content_type"=>"text/plain", "date"=>"2024-11-25T14:27:03+01:00", "from"=>["[email protected]"], "html_content"=>{}, "in_reply_to"=>nil, "message_id"=>"[email protected]", "multipart"=>false, "number_of_attachments"=>0, "subject"=>"test8", "text_content"=>{"full"=>"Test8\n", "reply"=>"Test8", "quoted"=>"Test8"}, "to"=>["[email protected]"]}, "cc_email"=>nil, "bcc_email"=>nil}, :sender_type=>"Contact", :sender_id=>20, :external_source_ids=>{}, :additional_attributes=>{}, :processed_message_content=>"Test8", :sentiment=>{}, :conversation=>{:assignee_id=>nil, :unread_count=>1, :last_activity_at=>1732541243, :contact_inbox=>{:source_id=>"[email protected]"}}, :sender=>{:additional_attributes=>{"city"=>"", "country"=>"", "source_id"=>"email:[email protected]", "description"=>"", "company_name"=>"", "country_code"=>"", "social_profiles"=>{"github"=>"", "twitter"=>"", "facebook"=>"", "linkedin"=>"", "instagram"=>""}}, :custom_attributes=>{}, :email=>nil, :id=>20, :identifier=>nil, :name=>"xxx", :phone_number=>"", :thumbnail=>"", :type=>"contact"}}
Nov 25 13:27:23 chat chatwoot-worker.1[3884]: I, [2024-11-25T13:27:23.909722 #3884]  INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [190d03df-83cc-4c73-bab0-675380b5953e] Enqueued ActionCableBroadcastJob (Job ID: cf8ea8f1-61e4-4160-acbb-68abfe3ee02b) to Sidekiq(critical) with arguments: ["sfNqvWqXP1PR13TtQS5nDDbo", "AB67cZ4F4zR8u9r3yLSRWXVB", "a5kyCU3t6j2t2jheccrjjv1y", "hgHSmhFnZievseoqc9Lrs2gr", "2hT4XBz367PpP1rNCZz84rvV", "YuCgLR3HdM7AAaTj8odN2TyT", "QwKTbHVgBo8CNZPLzeHRVAtj"], "message.created", {:id=>29011, :content=>"Test8", :account_id=>2, :inbox_id=>2, :conversation_id=>10336, :message_type=>0, :created_at=>1732541243, :updated_at=>Mon, 25 Nov 2024 13:27:23.868140833 UTC +00:00, :private=>false, :status=>"sent", :source_id=>"[email protected]", :content_type=>"incoming_email", :content_attributes=>{"email"=>{"bcc"=>nil, "cc"=>nil, "content_type"=>"text/plain", "date"=>"2024-11-25T14:27:03+01:00", "from"=>["[email protected]"], "html_content"=>{}, "in_reply_to"=>nil, "message_id"=>"[email protected]", "multipart"=>false, "number_of_attachments"=>0, "subject"=>"test8", "text_content"=>{"full"=>"Test8\n", "reply"=>"Test8", "quoted"=>"Test8"}, "to"=>["[email protected]"]}, "cc_email"=>nil, "bcc_email"=>nil}, :sender_type=>"Contact", :sender_id=>20, :external_source_ids=>{}, :additional_attributes=>{}, :processed_message_content=>"Test8", :sentiment=>{}, :conversation=>{:assignee_id=>nil, :unread_count=>1, :last_activity_at=>1732541243, :contact_inbox=>{:source_id=>"[email protected]"}}, :sender=>{:additional_attributes=>{"city"=>"", "country"=>"", "source_id"=>"email:[email protected]", "description"=>"", "company_name"=>"", "country_code"=>"", "social_profiles"=>{"github"=>"", "twitter"=>"", "facebook"=>"", "linkedin"=>"", "instagram"=>""}}, :custom_attributes=>{}, :email=>nil, :id=>20, :identifier=>nil, :name=>"xxx", :phone_number=>"", :thumbnail=>"", :type=>"contact"}}
Nov 25 13:27:24 chat chatwoot-worker.1[3884]: I, [2024-11-25T13:27:24.021889 #3884]  INFO -- : [ActiveJob] [EventDispatcherJob] [72b6ad56-f76d-46ae-a1fb-e064d53426fe] Enqueued ActionCableBroadcastJob (Job ID: 87a5bc42-9642-4528-be05-4554c2f65ead) to Sidekiq(critical) with arguments: ["hgHSmhFnZievseoqc9Lrs2gr"], "notification.created", {:notification=>{:id=>12976, :notification_type=>"conversation_creation", :primary_actor_type=>"Conversation", :primary_actor_id=>10336, :read_at=>nil, :secondary_actor=>nil, :user=>{:id=>8, :name=>"Saniya", :available_name=>"Saniya", :avatar_url=>"", :type=>"user", :availability_status=>nil, :thumbnail=>""}, :created_at=>1732541244, :last_activity_at=>1732541244, :snoozed_until=>nil, :meta=>{}, :account_id=>2, :primary_actor=>{:additional_attributes=>{"source"=>"email", "in_reply_to"=>nil, "initiated_at"=>{"timestamp"=>"2024-11-25T13:27:23.854Z"}, "mail_subject"=>"test8"}, :can_reply=>true, :channel=>"Channel::Email", :contact_inbox=>#<GlobalID:0x00007f2589c32c78 @uri=#<URI::GID gid://chatwoot/ContactInbox/21>>, :id=>10336, :inbox_id=>2, :messages=>[{:id=>29011, :content=>"Test8", :account_id=>2, :inbox_id=>2, :conversation_id=>10336, :message_type=>0, :created_at=>1732541243, :updated_at=>Mon, 25 Nov 2024 13:27:23.868140000 UTC +00:00, :private=>false, :status=>"sent", :source_id=>"[email protected]", :content_type=>"incoming_email", :content_attributes=>{"email"=>{"bcc"=>nil, "cc"=>nil, "content_type"=>"text/plain", "date"=>"2024-11-25T14:27:03+01:00", "from"=>["[email protected]"], "html_content"=>{}, "in_reply_to"=>nil, "message_id"=>"[email protected]", "multipart"=>false, "number_of_attachments"=>0, "subject"=>"test8", "text_content"=>{"full"=>"Test8\n", "reply"=>"Test8", "quoted"=>"Test8"}, "to"=>["[email protected]"]}, "cc_email"=>nil, "bcc_email"=>nil}, :sender_type=>"Contact", :sender_id=>20, :external_source_ids=>{}, :additional_attributes=>{}, :processed_message_content=>"Test8", :sentiment=>{}, :conversation=>{:assignee_id=>nil, :unread_count=>1, :last_activity_at=>1732541243, :contact_inbox=>{:source_id=>"[email protected]"}}, :sender=>{:additional_attributes=>{"city"=>"", "country"=>"", "source_id"=>"email:[email protected]", "description"=>"", "company_name"=>"", "country_code"=>"", "social_profiles"=>{"github"=>"", "twitter"=>"", "facebook"=>"", "linkedin"=>"", "instagram"=>""}}, :custom_attributes=>{}, :email=>nil, :id=>20, :identifier=>nil, :name=>"xxx", :phone_number=>"", :thumbnail=>"", :type=>"contact"}}], :labels=>[], :meta=>{:sender=>{:additional_attributes=>{"city"=>"", "country"=>"", "source_id"=>"email:[email protected]", "description"=>"", "company_name"=>"", "country_code"=>"", "social_profiles"=>{"github"=>"", "twitter"=>"", "facebook"=>"", "linkedin"=>"", "instagram"=>""}}, :custom_attributes=>{}, :email=>nil, :id=>20, :identifier=>nil, :name=>"xxx", :phone_number=>"", :thumbnail=>"", :type=>"contact"}, :assignee=>nil, :team=>nil, :hmac_verified=>false}, :status=>"resolved", :custom_attributes=>{}, :snoozed_until=>nil, :unread_count=>1, :first_reply_created_at=>nil, :priority=>nil, :waiting_since=>1732541243, :agent_last_seen_at=>0, :contact_last_seen_at=>0, :last_activity_at=>1732541243, :timestamp=>1732541243, :created_at=>1732541243}, :push_message_title=>"xxx"}, :unread_count=>993, :count=>993, :account_id=>2}
Nov 25 13:27:24 chat chatwoot-worker.1[3884]: I, [2024-11-25T13:27:24.024333 #3884]  INFO -- : [ActiveJob] [ActionCableBroadcastJob] [87a5bc42-9642-4528-be05-4554c2f65ead] Performing ActionCableBroadcastJob (Job ID: 87a5bc42-9642-4528-be05-4554c2f65ead) from Sidekiq(critical) enqueued at 2024-11-25T13:27:24Z with arguments: ["hgHSmhFnZievseoqc9Lrs2gr"], "notification.created", {:notification=>{:id=>12976, :notification_type=>"conversation_creation", :primary_actor_type=>"Conversation", :primary_actor_id=>10336, :read_at=>nil, :secondary_actor=>nil, :user=>{:id=>8, :name=>"Saniya", :available_name=>"Saniya", :avatar_url=>"", :type=>"user", :availability_status=>nil, :thumbnail=>""}, :created_at=>1732541244, :last_activity_at=>1732541244, :snoozed_until=>nil, :meta=>{}, :account_id=>2, :primary_actor=>{:additional_attributes=>{"source"=>"email", "in_reply_to"=>nil, "initiated_at"=>{"timestamp"=>"2024-11-25T13:27:23.854Z"}, "mail_subject"=>"test8"}, :can_reply=>true, :channel=>"Channel::Email", :contact_inbox=>#<GlobalID:0x00007f2589c49ec8 @uri=#<URI::GID gid://chatwoot/ContactInbox/21>>, :id=>10336, :inbox_id=>2, :messages=>[{:id=>29011, :content=>"Test8", :account_id=>2, :inbox_id=>2, :conversation_id=>10336, :message_type=>0, :created_at=>1732541243, :updated_at=>Mon, 25 Nov 2024 13:27:23.868140000 UTC +00:00, :private=>false, :status=>"sent", :source_id=>"[email protected]", :content_type=>"incoming_email", :content_attributes=>{"email"=>{"bcc"=>nil, "cc"=>nil, "content_type"=>"text/plain", "date"=>"2024-11-25T14:27:03+01:00", "from"=>["[email protected]"], "html_content"=>{}, "in_reply_to"=>nil, "message_id"=>"[email protected]", "multipart"=>false, "number_of_attachments"=>0, "subject"=>"test8", "text_content"=>{"full"=>"Test8\n", "reply"=>"Test8", "quoted"=>"Test8"}, "to"=>["[email protected]"]}, "cc_email"=>nil, "bcc_email"=>nil}, :sender_type=>"Contact", :sender_id=>20, :external_source_ids=>{}, :additional_attributes=>{}, :processed_message_content=>"Test8", :sentiment=>{}, :conversation=>{:assignee_id=>nil, :unread_count=>1, :last_activity_at=>1732541243, :contact_inbox=>{:source_id=>"[email protected]"}}, :sender=>{:additional_attributes=>{"city"=>"", "country"=>"", "source_id"=>"email:[email protected]", "description"=>"", "company_name"=>"", "country_code"=>"", "social_profiles"=>{"github"=>"", "twitter"=>"", "facebook"=>"", "linkedin"=>"", "instagram"=>""}}, :custom_attributes=>{}, :email=>nil, :id=>20, :identifier=>nil, :name=>"xxx", :phone_number=>"", :thumbnail=>"", :type=>"contact"}}], :labels=>[], :meta=>{:sender=>{:additional_attributes=>{"city"=>"", "country"=>"", "source_id"=>"email:[email protected]", "description"=>"", "company_name"=>"", "country_code"=>"", "social_profiles"=>{"github"=>"", "twitter"=>"", "facebook"=>"", "linkedin"=>"", "instagram"=>""}}, :custom_attributes=>{}, :email=>nil, :id=>20, :identifier=>nil, :name=>"xxx", :phone_number=>"", :thumbnail=>"", :type=>"contact"}, :assignee=>nil, :team=>nil, :hmac_verified=>false}, :status=>"resolved", :custom_attributes=>{}, :snoozed_until=>nil, :unread_count=>1, :first_reply_created_at=>nil, :priority=>nil, :waiting_since=>1732541243, :agent_last_seen_at=>0, :contact_last_seen_at=>0, :last_activity_at=>1732541243, :timestamp=>1732541243, :created_at=>1732541243}, :push_message_title=>"xxx"}, :unread_count=>993, :count=>993, :account_id=>2}

Thanks for the help!

[sojan-official]

have you blocked any contacts ? if its a blocked contact chatwoot will autoresolve the conversations from them