Power Bi Visualization

[suchit5837]

1. A separate sheet with a chart view of average monthly Cases / HC / month over time (last 12 months)
   a. Total by LOB (all case types), and then with splits by the following:
   i. POPs cases
2. Split out by case type
   ii. MOPs cases
3. Split out by case type

We need this to track trends in volume / HC to enable us to proactively manage resourcing. The number of HC can be defined by the number of unique individuals who handle cases in that month.

2. One more sheet with a table of all team members handling cases with their last 3 month (i.e. currently would show Aug, Sep, Oct) KPIs including
   a. Monthly average cases closed
   b. Monthly average IRT
   c. Monthly average TTR