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Senior Content Designer

  • Location: mainly remote with occasional office and client visits
  • Offices: London, Bristol, Manchester, and Swansea
  • Salary: £38,250 - £72,250 with a London-weighting of £40,162 - £75,862
  • SFIA: Level 4

Summary

Made Tech wants to positively impact the future of the country by using technology to improve society. We believe being design-led can create positive outcomes in the public sector, through critical services enabled by technology. We’ve built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery.

Our Senior Content Designers are strong practitioners who work with minimal support and can influence and mentor others to design and deliver public services. They do this by setting the direction, assuring the quality of design delivery within a team working a complicated and large scale service. They are vocal and visible contributors to a healthy user-centred design (UCD) community and culture at Made Tech.

Key responsibilities

Scope

  • Responsible to the Lead Content Designer for successfully designing and delivering good public services
  • Hands-on content design and design leadership for one product/team
  • Acts as the content design subject matter expert on a product team, facilitating the design process and communicating design decisions to the team and stakeholders
  • Considers strategic approaches to design
  • Concerned about design and product practices within Made Tech
  • Works with full autonomy and work doesn’t need to be reviewed
  • Contributes to and may lead communities of practice, discussing and sharing suggestions, approaches and ideas - including proactively seeking feedback on own work
  • May mentor and coach within the design community and line manage designers

Practice

  • Turn team conversations and research into user-centred content to create a shared understanding of problems to solve and ideas to test
  • Make things real, by caring about content enough to ensure everyone can use public services
  • Make public services simple to explain and understand, by removing complexity and keeping designs focused on creating outcomes for people and society

Leading teams

  • Assure the quality of content delivery within your team
  • Show teams by doing, good habits for sharing and improving content

Community

  • Line management of content designers
  • Support the hiring and onboarding of content designers
  • Help define Made Tech design principles through delivering good public services
  • Help establish a design studio culture at Made Tech and client offices

Key measures

  • Delivery of good public services for users with clients
  • Case studies of how to design and deliver good public services and outcomes
  • Growth and happiness of UCD community at Made Tech

Competencies

  • Client Focus
  • Drive to Deliver
  • Learning and Mentoring
  • Experienced in their Profession
  • Facilitation
  • Thinking through Making

Work perks and benefits

Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.

Applying

When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [email protected]. We’re happy to help!