Our Principal Delivery Managers are accountable for the successful delivery of a portfolio of projects while developing senior client relationships and demonstrating delivery leadership.
Delivery principals work with delivery, technical and design leads to ensure projects deliver the desired outcomes for users and customers. As an expert in delivery, you’ll define the delivery approach and team shape, inspire trust with senior stakeholders and guide clients through the delivery process from the first client engagement. As the most senior line of project escalation on your account, you’ll collaborate with delivery teams and client stakeholders to identify and manage risks and solve issues that arise. The majority of these activities will be value adding, and chargeable to the client.
While this is not a hands-on delivery role, the importance of credibility in internet-era approaches to digital, data and technology in the public sector cannot be understated. You will maintain a broad knowledge of modern delivery practices and support teams to deliver quality outcomes that meet the needs of users and clients. As the most senior delivery professional on your account, you will be accountable for ensuring the teams within your portfolio have appropriate processes and ways of working in place to manage budget, quality, team well-being, and risks that could impact successful delivery.
Delivery principals form part of the Delivery and Project Management Office leadership team and contribute to the successful delivery of change and improvement initiatives. This includes fostering a best-in-class Community of Practice (CoP), managing the performance and development of a number of delivery managers, promoting learning and development, supporting recruitment, and contributing to quarterly and annual goals.
As someone in a senior role within a matrix management organisation, you will build effective relationships with other senior leaders within the business, enabling you to contribute to Made Tech playbooks and thought leadership. You will support the well-being and development of all team members within your porfolio, by ensuring they receive regular feedback and learning opportunities.
As a delivery leader within Made Tech you will maintain and grow your professional network. You will contribute to Made Tech’s growth, working with marketing on thought leadership, content and events, and supporting sales with responding to bids.
Delivery Principal accomplishment is demonstrated by growing Made Tech’s impact, delivering high value services to our clients, and accelerating the careers of others in both Delivery Management and other capabilities within your portfolio.
- Manage quality and risk of all account deliveries
- Maximise time spent on value-adding activities that are chargeable to the client
- Ensure accurate and timely adherence to all critical business processes within the account
- Balance client satisfaction and team well-being with Made Tech’s commercial goals
- Develop and deliver an effective Account Growth strategy with other members of the Account Management Team
- Contribute to growing Made Tech’s impact
- Demonstrate leadership and expertise in public sector delivery
- Contribute to the Delivery Community of Practice
- Accelerate the career of other Delivery Managers through line management, coaching, mentoring & knowledge sharing
- Billability
- Quality
- Risk
- Account/ Project Gross Profit Margin (GPM)
- Forecast accuracy
- Invoice accuracy
- Revenue contribution
- Employee Engagement (eNPS)
As a Delivery Principal you are responsible for delivering the above outcomes by collaborating with other Delivery Principals, the rest of the Account Management Team, Delivery/Design/Technology leads within your projects, client stakeholders and internal business partners e.g. scheduling, hiring, people team.
As a matrix organisation you will have a dual reporting line.
- The Head of Delivery will be your line manager and is responsible for your career development, and oversees the approach to Delivery across the organisation.
- The Delivery Director and Industry Director for your Industry, who work across the accounts in an industry to build client relationships and sector knowledge that contributes to Industry growth.
- Contribute to and deliver on Account Strategy
- Contribute to and support Delivery Management capability improvement initiatives
- Account Level Delivery Assurance
- Report to the Head of Delivery and Industry Delivery Director every week the status of quality and risk
- Oversee project planning and delivery, reporting on progress against expected milestones
- Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives
- Oversee compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)
- Oversee commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)
- Support hiring activities including interviewing and outreach
- Management of Delivery Managers including performance, progression and satisfaction
- Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for
- Take the lead on bids, using your knowledge and experience to understand the problem and shape our response
- Ensure your clients are motivated to bring repeat business and recommend our services to others
- Identify opportunities for Made Tech to deliver value for the client beyond the current project
- Build relationships with senior stakeholders within your account
- Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events
- Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
- Contribute to the Industry Community, to support the identification of common problems that can be developed into propositions
- Contribute to a set of centralised resources and templates for potential reuse
- Contribute to developing a thriving community of practice and shared identity
Delivery Principals are expected to be operating at, or working towards, SFIA level 6 in all five competencies. In addition to this, the below list describes specific competencies and behaviours that you’ll need in this role.
We don’t expect you to tick all of these when you join. We'll work together to define learning and development objectives that help you meet these competencies.
- Describe each with examples
- Demonstrate role modelling
- Articulate business fundamentals (USP, profitability, risks, target market)
- Demonstrate advocacy and prioritisation of business fundamentals
- Display accountability for managing commercial activities within deliveries
- Be able to recall and describe key Made Tech case studies, including where you were not directly involved in the project
- Demonstrate prioritisation, delegation and consistent delivery of multiple goals simultaneously
- Demonstrate fast remediation of performance issues
- Support direct reports with performance remediation of indirect reports
- Demonstrate encouragement and mentoring of high performers, to support them towards successful promotions
- Maintain compliance with all expectations of line management at Made Tech
- Demonstrate planning of and implementation of risk management activities within programme of projects, including consistent and reliable risk management processes and reporting to key stakeholders
- Demonstrate activities to ensure that projects, teams and functions have appropriate practices in place to meet required quality levels
- Have working knowledge of a wide variety of delivery approaches, methods and tools - for example Kanban, Scrum, Scaled Agile, Waterfall, Lean, XP and Design Sprints
- Recall examples of coaching teams on best practices in other capabilities, including Security, DevOps, User Centred Design and Data Ethics
- Be able to explain the GDS service standard and how to meet each point, the purpose of each phase of the GDS Service Manual and the roles and responsibilities of all of the DDAT roles that make up a Service Team
- Be able to describe and advocate for the Made Tech propositions
- Demonstrate advocacy of best practice delivery with teams and clients
- Demonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedback
- Demonstrate experience taking responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.
- Demonstrate with feedback from seniors, peers, juniors and client stakeholders
- Demonstrate positive response to feedback with course correction
Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.
We do not mandate time on-site, but in-person collaboration is important for fostering effective relationships, and would expect Delivery Principals to spend time with their teams and with their clients. We have offices in London, Bristol, Manchester, and Swansea, and have clients with hubs all over the country.
The salary for this role is location dependant:
- UK: £76,500 - £121,500
- London & South East: £80,325 - £127,575
When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [email protected]. We’re happy to help!