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User Researcher

  • Location: mainly remote with occasional office and client visits
  • Offices: London, Bristol, Manchester, and Swansea
  • Salary: £29,750 - £42,500 with a London-weighting of £31,237 - £44,625
  • SFIA: Level 3

Summary

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We’ve built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery.

User researchers are experienced practitioners who collaborate with others to understand challenges people and society face. They work within a team to inform the design and deliver public services. They do this by leading user research with real people, ensuring what their team is learning in research informs the end-to-end design of a chosen service.

Key responsibilities

Scope

  • Responsible to a senior user researcher for successfully informing the design and delivery of good public services
  • Hands-on research for one product/team
  • Acts as the research subject matter expert on a product team, facilitating the design process and communicating research decisions to the team and stakeholders
  • Expected to find out potential problems, shape them, and conduct solutions
  • Recognises when to ask for further guidance and support
  • Work is reviewed with the occasional need for direction or implementation changes
  • Contributes to communities of practice, discussing and sharing suggestions, approaches and ideas - including proactively seeking feedback on own work

Practice

  • Plan research that informs the design of public services, so they’re useful, usable and create successful outcomes
  • Do research with people that makes them comfortable sharing details of their lives, that teams must understand to design good services
  • Analyse and interpret raw research into findings so that teams can confidently confirm or challenge their understandings of problems and ideas
  • Has experience and interest in user centred, lean and agile research methodologies including:
    • Usability testing
    • Contextual enquiry
    • Rapid research
  • Understands and applies research ethics and GDPR

Contributing to teams

  • Involve whole teams in user research to build their understanding and empathy for people using and running public services
  • Assure the quality of decisions within their team with support from research community
  • Introduce good habits for sharing and improving design work into teams

Community

  • Take part occasionally in the hiring of designers and researchers
  • Help define Made Tech design principles through delivering good public services
  • Contribute to a design studio culture at Made Tech and client offices

Key measures

  • Delivery of good public services for users with clients

Competencies

  • Client focus
  • Drive to deliver
  • Learning and mentoring
  • Experienced in their profession
  • Facilitation

Work perks and benefits

Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.

Applying

When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [email protected]. We’re happy to help!