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Lead Content Designer

  • Location: mainly remote with occasional office and client visits
  • Offices: London, Bristol, Manchester, and Swansea
  • Salary: £59,500 - £85,000 with a London-weighting of £62,475 - £89,250
  • SFIA: Level 5

Summary

Made Tech wants to positively impact the future of the country by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery.

Lead Content Designers are expert practitioners who influence and mentor others. They work with teams and clients to design and deliver public services. They do this by setting the direction, assuring the quality of content delivery across teams, and leading multiple or highly complex services. They have an essential role in creating a healthy User-Centred design (UCD) community and culture at Made Tech.

Key responsibilities

Scope

  • Responsible to the UCD Principal for success of designing and delivering good public services
  • Oversees multiple products, concerned about consistency
  • Hands-on content design and design leadership for products and teams
  • Acts as the content design subject matter expert, facilitating the design process and communicating design decisions to teams and stakeholders
  • Takes an active role in the User Centred communities, leading on developing good practice
  • Work happens completely autonomously without regular need for review
  • Concerned about retention, hiring, and team quality
  • Mentors and coaches within the content design community and line manages designers

Practice

  • Turn team conversations and research into user-centred content to create a shared understanding of problems to solve and ideas to test
  • Make things real, by caring about content enough to ensure everyone can use public services
  • Make public services simple to explain and understand, by removing complexity and keeping designs focused on creating outcomes for people and society

Leading teams

  • Assure the quality of content delivery within your team
  • Show teams by doing, good habits for sharing and improving content

Community

  • Line management of content designers
  • Support the hiring and onboarding of content designers
  • Help define Made Tech design principles through delivering good public services
  • Help establish a design studio culture at Made Tech and client offices
  • Represent user-centred design publicly and internally

Client and sales

  • Build relationships with clients, earning their trust and understanding their needs
  • Support the sales team to win new work and review bids relating to UCD

Key measures

  • Delivery of good public services for users with clients
  • Case studies of how to design and deliver good public services and outcomes
  • Growth and happiness of UCD community at Made Tech

Competencies

  • Client Focus
  • Drive to Deliver
  • Learning and Mentoring
  • Experienced in their Profession
  • Facilitation
  • Thinking through Making

Work perks and benefits

Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.

Applying

When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [email protected]. We’re happy to help!