Install fails on macOS 14 #705

fatso83 · 2023-12-05T11:39:08Z

Description of the bug
The installer fails no matter if using Homebrew or the standalone package.

Steps to reproduce

Steps to reproduce the bug. This usually doesn't need to be super detailed.

brew install --cask background-music
See error below:

==> Installing Cask background-music
==> Running installer for background-music with sudo; the password may be necessary.
installer: Package name is Background Music 0.4.0
installer: Installing at base path /
installer: The install failed. (Installereren fant en ukjent feil som gjorde at installeringen mislyktes. Be om assistanse fra programvareprodusenten. Det oppsto en feil under utføring av prosedyrer fra pakken «BackgroundMusic-0.4.0.pkg».)
==> Purging files for version 0.4.0 of Cask background-music
Error: Failure while executing; `/usr/bin/sudo -u root -E LOGNAME=carlerik USER=carlerik USERNAME=carlerik -- /usr/sbin/installer -pkg /opt/homebrew/Caskroom/background-music/0.4.0/BackgroundMusic-0.4.0.pkg -target /` exited with 1. Here's the output:
installer: Package name is Background Music 0.4.0
installer: Installing at base path /
installer: The install failed. (Installereren fant en ukjent feil som gjorde at installeringen mislyktes. Be om assistanse fra programvareprodusenten. Det oppsto en feil under utføring av prosedyrer fra pakken «BackgroundMusic-0.4.0.pkg».)

Versions

Please complete the following information.

Background Music: "0.4.0"
macOS: 14.1.2

❯ npx envinfo --system

  System:
    OS: macOS 14.1.2
    CPU: (12) arm64 Apple M2 Max
    Memory: 9.94 GB / 64.00 GB
    Shell: 5.2.21 - /opt/homebrew/bin/bash

Hardware
See above

The text was updated successfully, but these errors were encountered:

kyleneideck · 2023-12-18T06:12:27Z

I just tried brew install --cask background-music in a macOS 14.2 VM and it worked for me. Do you get any useful info in /var/log/install.log? After the installer fails, does it leave files/dirs at /Library/Audio/Plug-Ins/HAL/Background Music Device.driver, /Applications/Background Music.app, /usr/local/libexec/BGMXPCHelper.xpc or /Library/LaunchDaemons/com.bearisdriving.BGM.XPCHelper.plist?

fatso83 · 2023-12-18T09:12:18Z

`/var/log/install.log`

❯ cat /var/log/install.log 
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Architecture Translation: Distribution failed architecture check and is about to be re-executed as Intel.
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Architecture Translation: Process is about to get executed as Intel.
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Product archive /opt/homebrew/Caskroom/background-music/0.4.0/BackgroundMusic-0.4.0.pkg trustLevel=350
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: External component packages (1) trustLevel=350
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/opt/homebrew/Caskroom/background-music/0.4.0/BackgroundMusic-0.4.0.pkg#Installer.pkg
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Set authorization level to root for session
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Authorization is being checked, waiting until authorization arrives.
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Administrator authorization granted.
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Packages have been authorized for installation.
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Will use PK session
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Using authorization level of root for IFPKInstallElement
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Install request is requesting Rosetta translation.
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Starting installation:
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Configuring volume "Macintosh HD"
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Preparing disk for local booted install.
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Free space on "Macintosh HD": 999.68 GB (999684079616 bytes).
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.76674HNrBs8"
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: IFPKInstallElement (1 packages)
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Current Path: /usr/sbin/installer
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: Current Path: /usr/bin/sudo
2023-12-18 10:07:22+01 MacBook-Pro installd[1730]: PackageKit: Adding client PKInstallDaemonClient pid=76674, uid=0 (/usr/sbin/installer)
2023-12-18 10:07:22+01 MacBook-Pro installer[76674]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
2023-12-18 10:07:22+01 MacBook-Pro installd[1730]: PackageKit: Set reponsibility for install to 654
2023-12-18 10:07:22+01 MacBook-Pro installd[1730]: PackageKit: Hosted team responsibility for install set to team:(PR7PXC66S5)
2023-12-18 10:07:22+01 MacBook-Pro installd[1730]: PackageKit: ----- Begin install -----
2023-12-18 10:07:22+01 MacBook-Pro installd[1730]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
2023-12-18 10:07:22+01 MacBook-Pro installd[1730]: PackageKit: packages=(
	    "PKLeopardPackage <id=com.bearisdriving.BGM, version=0.4.0, url=file:///opt/homebrew/Caskroom/background-music/0.4.0/BackgroundMusic-0.4.0.pkg#Installer.pkg>"
	)
2023-12-18 10:07:22+01 MacBook-Pro installd[1730]: PackageKit: Extracting file:///opt/homebrew/Caskroom/background-music/0.4.0/BackgroundMusic-0.4.0.pkg#Installer.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/70799313-A60B-4A3C-B06E-EDD3E76EA2E6.activeSandbox/Root, uid=0)
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit: prevent user idle system sleep
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit: suspending backupd
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit (package_script_service): Preparing to execute script "./preinstall" in /private/tmp/PKInstallSandbox.1cOGUH/Scripts/com.bearisdriving.BGM.UDrWUp
2023-12-18 10:07:23+01 MacBook-Pro package_script_service[27149]: PackageKit: Preparing to execute script "preinstall" in /tmp/PKInstallSandbox.1cOGUH/Scripts/com.bearisdriving.BGM.UDrWUp
2023-12-18 10:07:23+01 MacBook-Pro package_script_service[27149]: Set responsibility to pid: 654, responsible_path: /System/Applications/Utilities/Terminal.app/Contents/MacOS/Terminal
2023-12-18 10:07:23+01 MacBook-Pro package_script_service[27149]: Hosted team responsibility for script set to team:(PR7PXC66S5)
2023-12-18 10:07:23+01 MacBook-Pro package_script_service[27149]: Preparing to execute with Rosetta Intel Translation: '/tmp/PKInstallSandbox.1cOGUH/Scripts/com.bearisdriving.BGM.UDrWUp/preinstall'
2023-12-18 10:07:23+01 MacBook-Pro package_script_service[27149]: PackageKit: Executing script "preinstall" in /tmp/PKInstallSandbox.1cOGUH/Scripts/com.bearisdriving.BGM.UDrWUp
2023-12-18 10:07:23+01 MacBook-Pro install_monitor[76676]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2023-12-18 10:07:23+01 MacBook-Pro package_script_service[27149]: ./preinstall: sudo: unable to initialize PAM: Undefined error: 0
2023-12-18 10:07:23+01 MacBook-Pro package_script_service[27149]: ./preinstall:  is not a directory.
2023-12-18 10:07:23+01 MacBook-Pro package_script_service[27149]: PackageKit: Hosted team responsible for script has been cleared.
2023-12-18 10:07:23+01 MacBook-Pro package_script_service[27149]: Responsibility set back to self.
2023-12-18 10:07:23+01 MacBook-Pro install_monitor[76676]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit: releasing backupd
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit: allow user idle system sleep
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "Det oppsto en feil under utføring av prosedyrer fra pakken «BackgroundMusic-0.4.0.pkg»." UserInfo={NSFilePath=./preinstall, NSURL=file:///opt/homebrew/Caskroom/background-music/0.4.0/BackgroundMusic-0.4.0.pkg#Installer.pkg, PKInstallPackageIdentifier=com.bearisdriving.BGM, NSLocalizedDescription=Det oppsto en feil under utføring av prosedyrer fra pakken «BackgroundMusic-0.4.0.pkg».} {
	    NSFilePath = "./preinstall";
	    NSLocalizedDescription = "Det oppsto en feil under utf\U00f8ring av prosedyrer fra pakken \U00abBackgroundMusic-0.4.0.pkg\U00bb.";
	    NSURL = "file:///opt/homebrew/Caskroom/background-music/0.4.0/BackgroundMusic-0.4.0.pkg#Installer.pkg";
	    PKInstallPackageIdentifier = "com.bearisdriving.BGM";
	}
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit: Cleared responsibility for install from 76674.
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit: Hosted team responsible for install has been cleared.
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit: Running idle tasks
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit: Removing client PKInstallDaemonClient pid=76674, uid=0 (/usr/sbin/installer)
2023-12-18 10:07:23+01 MacBook-Pro installer[76674]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "Det oppsto en feil under utføring av prosedyrer fra pakken «BackgroundMusic-0.4.0.pkg»." UserInfo={NSFilePath=./preinstall, NSURL=file:///opt/homebrew/Caskroom/background-music/0.4.0/BackgroundMusic-0.4.0.pkg#Installer.pkg, PKInstallPackageIdentifier=com.bearisdriving.BGM, NSLocalizedDescription=Det oppsto en feil under utføring av prosedyrer fra pakken «BackgroundMusic-0.4.0.pkg».}
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit: Done with sandbox removals
2023-12-18 10:07:23+01 MacBook-Pro installd[1730]: PackageKit: Sandbox /Library/InstallerSandboxes/.PKInstallSandboxManager/78AB1D3B-4566-423E-84AB-0F0B4C00250C.sandbox: relevance 0
2023-12-18 10:07:23+01 MacBook-Pro installer[76674]: Install failed: Installereren fant en ukjent feil som gjorde at installeringen mislyktes. Be om assistanse fra programvareprodusenten.

❯ tree /Library/Audio/Plug-Ins/HAL/Background\ Music\ Device.driver/
/Library/Audio/Plug-Ins/HAL/Background Music Device.driver/
└── Contents
    ├── Info.plist
    ├── MacOS
    │   └── Background Music Device
    ├── Resources
    │   └── DeviceIcon.icns
    └── _CodeSignature
        └── CodeResources

5 directories, 4 files

tree /Library/Audio/Plug-Ins/HAL/Background\ Music\ Device.driver/

❯ tree /Applications/Background\ Music.app/
/Applications/Background Music.app/
└── Contents
    ├── Info.plist
    ├── MacOS
    │   └── Background Music
    ├── PkgInfo
    ├── Resources
    │   ├── AppIcon.icns
    │   ├── Assets.car
    │   ├── BGMApp.sdef
    │   ├── Base.lproj
    │   │   └── MainMenu.nib
    │   │       ├── keyedobjects-101300.nib
    │   │       └── keyedobjects.nib
    │   ├── GooglePlayMusicDesktopPlayer.js
    │   ├── LICENSE
    │   ├── _uninstall-non-interactive.sh
    │   └── uninstall.sh
    └── _CodeSignature
        └── CodeResources

7 directories, 13 files

tree /Applications/Background\ Music.app/

Files not present

❯ ls -l /usr/local/libexec/BGMXPCHelpe*
ls: /usr/local/libexec/BGMXPCHelpe*: No such file or directory

❯ ls -l /Library/LaunchDaemons/com.bearisdriving.BGM.XPCHelper.plist
ls: /Library/LaunchDaemons/com.bearisdriving.BGM.XPCHelper.plist: No such file or directory

Ateeq72 · 2024-03-14T10:55:15Z

Same issue with macOS 14.4 as well.

$ brew install --cask background-music
==> Downloading https://raw.githubusercontent.com/Homebrew/homebrew-cask/e7eff192e3592cd3985c4caf2c3018a94c0d0ef9/Casks/b/background-music.rb
Already downloaded: /Users/ateeq-ahmed/Library/Caches/Homebrew/downloads/35046a6886424909ded19a71b6d131fd1e3e57d70025d7e9640e40d8e4fa0118--background-music.rb
Warning: Cannot verify integrity of '35046a6886424909ded19a71b6d131fd1e3e57d70025d7e9640e40d8e4fa0118--background-music.rb'.
No checksum was provided.
For your reference, the checksum is:
  sha256 "1421091f4b79378b83a6019f773b31551f79b6d3d73ef7b0030ba90f32982f5a"
==> Downloading https://github.com/kyleneideck/BackgroundMusic/releases/download/v0.4.0/BackgroundMusic-0.4.0.pkg
Already downloaded: /Users/ateeq-ahmed/Library/Caches/Homebrew/downloads/435510f1a16f3dbd5aa66794c4fd9959b36f716ac52b92179b2cbe13137112c0--BackgroundMusic-0.4.0.pkg
==> Installing Cask background-music
==> Running installer for background-music with sudo; the password may be necessary.
installer: Package name is Background Music 0.4.0
installer: Installing at base path /
installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “BackgroundMusic-0.4.0.pkg”.)
==> Purging files for version 0.4.0 of Cask background-music
Error: Failure while executing; `/usr/bin/sudo -u root -E LOGNAME=ateeq-ahmed USER=ateeq-ahmed USERNAME=ateeq-ahmed -- /usr/sbin/installer -pkg /opt/homebrew/Caskroom/background-music/0.4.0/BackgroundMusic-0.4.0.pkg -target /` exited with 1. Here's the output:
installer: Package name is Background Music 0.4.0
installer: Installing at base path /
installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “BackgroundMusic-0.4.0.pkg”.)

$npx envinfo --system
npx: installed 1 in 1.028s

  System:
    OS: macOS 14.4
    CPU: (11) x64 Apple M3 Pro
    Memory: 46.77 MB / 18.00 GB
    Shell: 5.9 - /bin/zsh

$ tree /Applications/Background\ Music.app/
/Applications/Background Music.app/
└── Contents
    ├── Info.plist
    ├── MacOS
    │   └── Background Music
    ├── PkgInfo
    ├── Resources
    │   ├── AppIcon.icns
    │   ├── Assets.car
    │   ├── BGMApp.sdef
    │   ├── Base.lproj
    │   │   └── MainMenu.nib
    │   │       ├── keyedobjects-101300.nib
    │   │       └── keyedobjects.nib
    │   ├── GooglePlayMusicDesktopPlayer.js
    │   ├── LICENSE
    │   ├── _uninstall-non-interactive.sh
    │   └── uninstall.sh
    └── _CodeSignature
        └── CodeResources

install.log

gchilds · 2024-03-15T11:41:59Z

launchctl kickstart isn't working on 14.4, killall -9 coreaudiod does however

palmerj · 2024-03-23T07:25:32Z

On 14.4 I also get this error after running brew install --cask background-music

❯ brew install --cask background-music
==> Downloading https://raw.githubusercontent.com/Homebrew/homebrew-cask/61b6410596504e3be069f74209268eee3d6419d4/Casks/b/background-music.rb
Already downloaded: /Users/jpalmer/Library/Caches/Homebrew/downloads/5d7638309859535a3fb21772b4ac087254559ed7c18cb13b1836a39081137d0d--background-music.rb
==> Downloading https://github.com/kyleneideck/BackgroundMusic/releases/download/v0.4.0/BackgroundMusic-0.4.0.pkg
Already downloaded: /Users/jpalmer/Library/Caches/Homebrew/downloads/435510f1a16f3dbd5aa66794c4fd9959b36f716ac52b92179b2cbe13137112c0--BackgroundMusic-0.4.0.pkg
==> Installing Cask background-music
==> Running installer for background-music with sudo; the password may be necessary.
installer: Package name is Background Music 0.4.0
installer: Installing at base path /
installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “BackgroundMusic-0.4.0.pkg”.)
==> Purging files for version 0.4.0 of Cask background-music
Error: Failure while executing; `/usr/bin/sudo -u root -E LOGNAME=jpalmer USER=jpalmer USERNAME=jpalmer -- /usr/sbin/installer -pkg /opt/homebrew/Caskroom/background-music/0.4.0/BackgroundMusic-0.4.0.pkg -target /` exited with 1. Here's the output:
installer: Package name is Background Music 0.4.0
installer: Installing at base path /
installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “BackgroundMusic-0.4.0.pkg”.)
(base)

However all the files seems to be installed and after running sudo killall coreaudiod I could start Background Music.app

M4P2913 · 2024-03-25T11:10:19Z

same issue here, can't install via .pkg on MacBook m2 runs on Sonoma 14.4

gchilds · 2024-04-05T10:11:32Z

And apple even documented this macOS 14.4 change and offered the same work around. I only just stumbled upon this.

@gchilds

`launchctl kickstart -k` is no longer permitted for `coreaudiod`. See <https://developer.apple.com/documentation/macos-release-notes/macos-14_4-release-notes>. (Thanks to @gchilds.) As explained in those release notes, `kill` still works. `postinstall` was using `killall coreaudiod` if `launchctl kickstart -k` failed, but that was failing as well because it had to be `sudo killall coreaudiod`. I haven't been able to reproduce this on macOS 14.4, only 14.5. Not sure why. See #705.

kyleneideck · 2024-04-26T06:49:39Z

Thanks everyone. I've updated the installer to use sudo killall coreaudiod. (As far as I can tell, it doesn't need to be killall -9.)

@fatso83 From your install.log (thanks for that), I don't think this issue will be fixed for you yet, unfortunately.

2023-12-18 10:07:23+01 MacBook-Pro package_script_service[27149]: ./preinstall: sudo: unable to initialize PAM: Undefined error: 0
2023-12-18 10:07:23+01 MacBook-Pro package_script_service[27149]: ./preinstall:  is not a directory.

I think this means, when the installer's preinstall script first called the safe_install_dir.sh script, it failed at line 152, line 157 or line 180 because sudo failed with "sudo: unable to initialize PAM: Undefined error: 0".

Is sudo working on your system? I'm guessing you would have noticed that and it's just that preinstall scripts aren't allowed to use sudo or something, but if not, https://unix.stackexchange.com/a/636983/335482 or https://gist.github.com/bulletinmybeard/fa17ad819e23f3d8629aa723982d4703 might help.

safe_install_dir.sh should only reach those lines when /usr/local/libexec doesn't exist on your system or has unsafe permissions/ownership. Do you have that directory?

The permissions/ownership check fails if /usr/local/libexec, /usr/local or /usr isn't owned by root:wheel or is writable by group or other. You can check that manually with stat /usr /usr/local /usr/local/libexec.

fatso83 added the bug label Dec 5, 2023

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Install fails on macOS 14 #705

Install fails on macOS 14 #705

fatso83 commented Dec 5, 2023

kyleneideck commented Dec 18, 2023

fatso83 commented Dec 18, 2023 •

edited

Ateeq72 commented Mar 14, 2024

gchilds commented Mar 15, 2024

palmerj commented Mar 23, 2024 •

edited

M4P2913 commented Mar 25, 2024

gchilds commented Apr 5, 2024 •

edited

kyleneideck commented Apr 26, 2024

Install fails on macOS 14 #705

Install fails on macOS 14 #705

Comments

fatso83 commented Dec 5, 2023

kyleneideck commented Dec 18, 2023

fatso83 commented Dec 18, 2023 • edited

Files not present

Ateeq72 commented Mar 14, 2024

gchilds commented Mar 15, 2024

palmerj commented Mar 23, 2024 • edited

M4P2913 commented Mar 25, 2024

gchilds commented Apr 5, 2024 • edited

kyleneideck commented Apr 26, 2024

fatso83 commented Dec 18, 2023 •

edited

palmerj commented Mar 23, 2024 •

edited

gchilds commented Apr 5, 2024 •

edited