diff --git a/.release-please-manifest.json b/.release-please-manifest.json
index 8fdd84aade6f..ee47e5dc542f 100644
--- a/.release-please-manifest.json
+++ b/.release-please-manifest.json
@@ -229,7 +229,7 @@
   "google-cloud-connectors-v1+FILLER": "0.0.0",
   "google-cloud-contact_center_insights": "1.4.1",
   "google-cloud-contact_center_insights+FILLER": "0.0.0",
-  "google-cloud-contact_center_insights-v1": "1.1.0",
+  "google-cloud-contact_center_insights-v1": "1.2.0",
   "google-cloud-contact_center_insights-v1+FILLER": "0.0.0",
   "google-cloud-container": "1.5.1",
   "google-cloud-container+FILLER": "0.0.0",
diff --git a/google-cloud-contact_center_insights-v1/CHANGELOG.md b/google-cloud-contact_center_insights-v1/CHANGELOG.md
index 4b456bc2ad5f..af259f80647b 100644
--- a/google-cloud-contact_center_insights-v1/CHANGELOG.md
+++ b/google-cloud-contact_center_insights-v1/CHANGELOG.md
@@ -1,5 +1,24 @@
 # Changelog
 
+### 1.2.0 (2024-12-04)
+
+#### Features
+
+* Add AnalysisRules resource and APIs 
+* Add FeedbackLabel resource and APIs ([#27634](https://github.com/googleapis/google-cloud-ruby/issues/27634)) 
+* Add Quality AI resources and APIs 
+* Add QueryMetrics API 
+#### Documentation
+
+* A comment for field `custom_metadata_keys` in message `.google.cloud.contactcenterinsights.v1.IngestConversationsRequest` is changed 
+* A comment for field `encryption_spec` in message `.google.cloud.contactcenterinsights.v1.InitializeEncryptionSpecRequest` is changed 
+* A comment for field `kms_key` in message `.google.cloud.contactcenterinsights.v1.EncryptionSpec` is changed 
+* A comment for field `labels` in message `.google.cloud.contactcenterinsights.v1.Conversation` is changed 
+* A comment for field `metadata_json` in message `.google.cloud.contactcenterinsights.v1.Conversation` is changed 
+* A comment for field `partial_errors` in message `.google.cloud.contactcenterinsights.v1.InitializeEncryptionSpecMetadata` is changed 
+* A comment for message `EncryptionSpec` is changed 
+* A comment for method `InitializeEncryptionSpec` in service `ContactCenterInsights` is changed 
+
 ### 1.1.0 (2024-10-15)
 
 #### Features
diff --git a/google-cloud-contact_center_insights-v1/lib/google/cloud/contact_center_insights/v1/version.rb b/google-cloud-contact_center_insights-v1/lib/google/cloud/contact_center_insights/v1/version.rb
index c036e036fb46..43e73580ff43 100644
--- a/google-cloud-contact_center_insights-v1/lib/google/cloud/contact_center_insights/v1/version.rb
+++ b/google-cloud-contact_center_insights-v1/lib/google/cloud/contact_center_insights/v1/version.rb
@@ -21,7 +21,7 @@ module Google
   module Cloud
     module ContactCenterInsights
       module V1
-        VERSION = "1.1.0"
+        VERSION = "1.2.0"
       end
     end
   end
diff --git a/google-cloud-contact_center_insights-v1/snippets/snippet_metadata_google.cloud.contactcenterinsights.v1.json b/google-cloud-contact_center_insights-v1/snippets/snippet_metadata_google.cloud.contactcenterinsights.v1.json
index 7cd818a53405..aff09d95e402 100644
--- a/google-cloud-contact_center_insights-v1/snippets/snippet_metadata_google.cloud.contactcenterinsights.v1.json
+++ b/google-cloud-contact_center_insights-v1/snippets/snippet_metadata_google.cloud.contactcenterinsights.v1.json
@@ -1,7 +1,7 @@
 {
   "client_library": {
     "name": "google-cloud-contact_center_insights-v1",
-    "version": "1.1.0",
+    "version": "1.2.0",
     "language": "RUBY",
     "apis": [
       {