Box.com authorization no longer works

[n00b12345]

• I have searched open and closed issues for duplicates.
• I have searched the forum for related topics.

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Environment info

• Duplicati version: 2.0.8.1_beta_2024-05-07
• Operating system: Windows 11
• Backend: Windows 11

Description

Box (box.com) can no longer be authorised. Trying different ways of authorising leads to errors:

Steps to reproduce

1. Click on Auth ID after creating a new backup (or restoring old backup)
2. Grant access to Duplicati after logging in to Box

• Actual result:
  Nothing happens on clicking "Grant Access" on Box's website (or using the recommended Duplicati redirection link) and AuthID remains blank
• Expected result:
  AuthID is autofilled once access is granted

Screenshots

Debug log

Duplicati.Library.Interface.UserInformationException: Failed to authorize using the OAuth service: Server error. If the problem persists, try generating a new authid token from: https://duplicati-oauth-handler.appspot.com?type=box.com ---> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.

at Duplicati.Library.Utility.AsyncHttpRequest.AsyncWrapper.GetResponseOrStream()

at Duplicati.Library.Utility.AsyncHttpRequest.GetResponse()

at Duplicati.Library.JSONWebHelper.GetResponse(AsyncHttpRequest req, Object requestdata)

at Duplicati.Library.JSONWebHelper.ReadJSONResponse[T](AsyncHttpRequest req, Object requestdata)

at Duplicati.Library.OAuthHelper.GetTokenResponse[T]()

at Duplicati.Library.OAuthHelper.get_AccessToken()

--- End of inner exception stack trace ---

at Duplicati.Library.OAuthHelper.get_AccessToken()

at Duplicati.Library.OAuthHelper.CreateRequest(String url, String method, Boolean noAuthorization)

at Duplicati.Library.JSONWebHelper.GetJSONData[T](String url, Action1 setup, Action1 setupbodyreq)

at Duplicati.Library.Backend.Box.BoxBackend.<PagedFileListResponse>d__18.MoveNext()

at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable1 source, Func2 predicate)

at Duplicati.Library.Backend.Box.BoxBackend.GetCurrentFolder(Boolean create)

at Duplicati.Library.Backend.Box.BoxBackend.List()

at Duplicati.Library.Interface.BackendExtensions.TestList(IBackend backend)

at Duplicati.Server.WebServer.RESTMethods.RemoteOperation.TestConnection(String url, RequestInfo info)

at Duplicati.Server.WebServer.RESTHandler.DoProcess(RequestInfo info, String method, String module, String key)

[n00b12345]

Problem is resolved. This was probably a temporary issue. It's working now.

[kenkendk]

@n00b12345 I got an email saying my "Activation request has been denied", but I have not requested an activation.
I will investigate, but please let me know if the problem returns, so I can escalate with box.com.

[n00b12345]

@n00b12345 I got an email saying my "Activation request has been denied", but I have not requested an activation.
I will investigate, but please let me know if the problem returns, so I can escalate with box.com.

Thank you so much for helping. I have been able to reconnect to Box.com and everything is working fine right now.

I had reset my computer and had to reinstall Duplicati configuration from a backup. Other than having to repair the database, everything seems to be in order.

[tagatac]

I have been getting the error in the screenshot for the last hour or so. New auth IDs don't resolve the issue. @kenkendk can we reopen this? 🙏

[tagatac]

@kenkendk is there anything we can do to help get this working again? Is this a Box app issue?

[tagatac]

Please disregard. For me, this was a firewall issue after installing the new beta. Specifically, simplewall was blocking duplicati.gui.trayicon.exe. After unblocking, the connection seems to be okay.

[kenkendk]

Sorry for not getting backup to this sooner. I checked the status at box.com and everything seems operational.
I think the email was a slipup in some internal system at Box.
Closing as it appears all is working as expected.