diff --git a/helpdesk/models/action.py b/helpdesk/models/action.py
index eb48c74c..d8f52d22 100644
--- a/helpdesk/models/action.py
+++ b/helpdesk/models/action.py
@@ -73,7 +73,10 @@ async def run(self, provider, form, user):
                 return None, msg
             if live_value is not None:
                 if v.get('type') == 'boolean':
-                    live_value = True
+                    if live_value in ("true", "True", "TRUE", True):
+                        live_value = True
+                    else:
+                        live_value = False
                 params[k] = live_value
 
         # create ticket