Ring Doorbell Chimes Not Playing on HomePods

[Cosimoto1]

Recently, my Ring doorbell chime has stopped playing through my HomePods. Haven’t changed anything that I’m aware of and have tried reinstalling the Ring Homebridge plugin. But still cannot get the chimes to play. Any idea what I’m doing wrong? I am attaching my log.
homebridge-ring.log.txt

[tsightler]

Did you follow the steps in the release notes for v13 or any of the troubleshooting steps from the wiki? There are really only two options that it can be, either there are no entries in the homebridge-ring logs when a ding is detected, then the wiki/release notes troubleshooting steps should correct it, or there are log entries but there are no dings in Homekit, which is more difficult since that means the problem is something in Homekit and we can't really help a lot with that.

[Cosimoto1]

Thanks for the quick reply. I’ll give the troubleshoot steps in the wiki a shot.

[Cosimoto1]

Can you tell me where the QR code to add the Ring HomeBridge plugin is located? I must be an idiot because I cannot find it.

[tsightler]

It's in the Homebridge UI, or you can also find it in the logs if you just want to manually enter the number (the QR code is just a faster way to enter the paring code, but you can also just type it manually as it's typically only 8 digits or so).