Please check this document first, before opening an issue for common issues and their solutions. It is split in relevant sections for "Contributors" (contributing to a project and being required to sign a CLA) and "Project Admins" (requiring a CLA for their project and configuring that).
If you encounter a different issue or need further support, please open an issue. Also if you notice any outdated information here, please open an issue or directly a pull request to the them updated.
Please check that all commits in the pull request are associated with a GitHub account. A common problem is that the commit is associated with your internal company or dummy email. GitHub shows it as a gray icon like below.
Please check the GitHub help article about "Commits are not linked to any user" to resolve this and ensure that you rewrite/force-push all commits in your pull request.
Sometimes it happens that while you signed the CLA the status doesn't get updated. Might be a technical issue or some other problem. Most temporary issues can be solved by manually triggering a new check with navigating to
https://cla-assistant.io/check/<orgname>/<reponame>?pullRequest=<pr_number>
replacing <orgname>, <reponame> and <pr_number> with your respective values.
A full url would then look like this https://cla-assistant.io/check/cla-assistant/cla-assistant?pullRequest=603.
CLA-assistant can as well manage a CLA for a complete organization. For this the CLA-assistant GitHub OAuth App needs additional permissions:
- Click on Configure CLA
- Then select want to link an org as below
After you provide this extra auth scope, you will be able to link the whole organization.
Sometimes it happens that while you signed the CLA the status doesn't get updated. Might be a technical issue or some other problem. Most temporary issues can be solved by manually triggering a new check with navigating to
https://cla-assistant.io/check/<orgname>/<reponame>?pullRequest=<pr_number>
replacing <orgname>, <reponame> and <pr_number> with your respective values.
A full url would then look like this https://cla-assistant.io/check/cla-assistant/cla-assistant?pullRequest=603.