Push Notifications Not Working in Custom Mobile App with Self-Hosted Server

[avinash-marsdevs]

Describe the Bug
Push notifications are not working in our custom Chatwoot mobile app connected to a self-hosted Chatwoot server. Despite updating the ANDROID_BUNDLE_ID, setting the ENABLE_PUSH_RELAY_SERVER environment variable to true/false, and updating the FCM_SERVER_KEY and Google services JSON for Android, push notifications fail to be received.

To Reproduce
Steps to reproduce the behavior:

1. Update the server with the new FCM_SERVER_KEY, ANDROID_BUNDLE_ID, and set ENABLE_PUSH_RELAY_SERVER to true.
2. Update the mobile app with the new Google services JSON.
3. Send a message to trigger a push notification.
4. Notice that the notification does not appear on the device.

Expected Behavior
Expected that the push notifications would be received on the device whenever a new message is sent or received in the app.

Observed Behavior
No push notifications are received on the device. No relevant error messages appear in the server logs, indicating a silent failure or misconfiguration.

Environment

• Chatwoot Self-Hosted Server Version: 3.4.0
• Custom Chatwoot Mobile App Version: 1.10.38
• OS Version: Android 14

Additional Context
All required configurations and environmental variables have been updated as per the documentation.

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PR-1074 Push Notifications Not Working in Custom Mobile App with Self-Hosted Server