Send push notifications are not working on the Mobile App

[Edik-Apoyan]

Describe the bug

When the user is enabled "Send push notifications" on Mobile App the user doesn’t get any notifications

To Reproduce

1. Open Mobile App
2. Make sure "Send push notifications" are enabled
3. Close the App without logout
4. Navigate to the webpage and send a message

Expected behavior

Send push notifications should work properly

Environment

app.chatwoot.com

Cloud Provider

None

Platform

Mobile

Operating system

IOS

Browser and version

No response

Docker (if applicable)

No response

Additional context

No response

[muhsin-k]

Sorry for the late reply. Are you still facing the issue?

[zaronwald]

I'd love to take this issue? Can you describe it a little more in depth for me. Are you receiving a message and there is no push notification?

[zaronwald]

After taking a look at this, it seems like any necessary changes would need to be within the API

[salomonamiga]

Hello
I have chatwoot on my own server
I have the official mobile app on my iPhone, but, im not getting any notifications
can anyone help me please ?

[luisfrt]

Hello I have chatwoot on my own server I have the official mobile app on my iPhone, but, im not getting any notifications can anyone help me please ?

Please see https://www.chatwoot.com/hc/handbook/articles/1687935909-push-notification

You need to define FCM_SERVER_KEY in both your sidekick and chatwoot environment variables in order for it to work.

[salomonamiga]

I have defined in both sides as:

• ENABLE_PUSH_RELAY_SERVER=true
• FCM_SERVER_KEY=XXXXXX (my Firebase Cloud Messaging Key pair)

but still not getting notifications, am I doing something wrong ?

[a5r0n]

Try ENABLE_PUSH_RELAY_SERVER=false.
As you setting your own firebase id, you have to disable the relay server

[salomonamiga]

Try ENABLE_PUSH_RELAY_SERVER=false. As you setting your own firebase id, you have to disable the relay server

I have done that, but still not getting mobile notifications, any other ideas ?