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Chat doesn't update with reply #126
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Describe the bug
We run a self hosted Chatwoot in Kubernetes installed with helm chart.
It used to work well up until 3.0 (we use 3.5.1 now). Since the update everything works well for about 7 days. Then when we receive a message form a user we get the email and we can see the message in the chat. When we send the reply to the user it shows as sent but the user does not receive it and if the user writes more messages we don't receive it either. If the user refreshes the webpage then they will see all the messages but not new ones. It is the same on the agent side as well.
The only solution I found for this is to remove the chart and reinstall it with the same config. After that it works okay for 7 days and the issue starts again.
Here is a recording that may explain it better:
Thanks!
To Reproduce
Expected behavior
Chats updating when a message sent
Environment
Kubernetes
Cloud Provider
Other [please specify in the description]
Platform
Browser
Operating system
Windows 11
Browser and version
Chrome 120.0.6099.225
Docker (if applicable)
docker version:
kubectl version:
helm -n chatwoot list:
Additional context
My config file for the chart is:
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